Underwriting Technician Team Lead - Liability

Allianz • Alpharetta, GA

71d • $90,000 - $120,000

About The Position

We are looking for an Underwriting Technician Team Lead - Liability, based in Alpharetta, GA or O'Fallon, MO. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.

Requirements

• 3-5 years' experience in core insurance function, preferably in Operations or Underwriting.
• 1+ years of experience in leadership roles, which may include managing direct reports, coaching or mentoring team members.
• Experience working with international teams and remote colleagues.
• Experience managing performance/achievements with cross functional teams.
• Advanced understanding of policy administration life cycle, relevant products, wordings, terms and conditions and coverages.
• Ability to lead diverse teams in complex projects, drive strategic initiatives, and/or project framework.
• Ability to train and coach staff.
• Excellent verbal and written communications skills.
• Ability to utilize AI tools to support day-to-day tasks.
• Strong time management and organizational skills.

Responsibilities

• Managing the assigned direct report UT's output, supporting Underwriting production by reviewing and interpreting source underwriting materials regarding the completeness of required information.
• Authorization in line with assigned limits.
• Acting as trainer / SME for resolving GBO Account Technician queries.
• Ensuring UT team is accurately and efficiently populating front / mid Office IT system(s) with policy data utilizing information received from all relevant sources.
• Identifying opportunities to deliver enhanced services to Allianz Commercial clients across the span of Operational duties.
• Assisting with escalations from brokers, working across functional areas to deliver timely answers and resolution.
• Providing and supporting timely 2-way feedback between GBO and Underwriting.
• Promoting a unified approach and creating and implementing a project framework to drive initiatives to completion.
• Ensuring accurate and timely handover of information to Offshore teams to support policy setup and bookings.
• Independently managing the completion of UT tasks associated with one production UW.
• Leading regular Underwriter feedback sessions to obtain direct feedback on services provided by assigned UTs.
• Supporting the continuance of the Operations TOM model in the OE.
• Supporting the implementation of end-to-end near-shoring and offshoring opportunities.
• Monitoring the centralized processes to ensure required SLA/KPI performance.
• Advising and communicating internal customers on tasks related to internal change management.
• Working closely with GBO Governance team to develop lean organizational processes.
• Developing, implementing and broadcasting operational measurements, KPIs and SLAs.
• Managing hiring process, development, and succession planning of GBO Teams with support from HR.
• Setting clear targets for performance, providing regular feedback to direct reports.
• Participating in and driving the development of more junior staff within GBO.
• Identifying initiatives regarding productivity opportunities, process improvements, efficiency gains and FTE utilization.
• Ensuring early engagement with business stakeholders on known hot spots and future demand.
• Developing and positively influencing Senior Management and key strategic position holders.
• Supporting management colleagues where interdependencies demand collaborative action.
• Ensuring cost efficiency / budget compliance for respective GBO regional Cost Center.
• Supporting and implementing the strategy for GBO alignment with stakeholders regarding SLAs.
• Ensuring the teams under the UT TL's direct and matrix management organization provide excellent client service.
• Developing, managing and sustaining effective working relationships with all key stakeholders.
• Ensuring consistency of on and offshore GBO teams, meeting and reporting on KPIs / SLAs.
• Initiating and leading key regional projects and participating in global projects.

Benefits

• Annual performance-based cash incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities