Underwriting Technician II

BlueCross BlueShield of South Carolina

2d•Remote

About The Position

Location: This position is full-time (40-hours/week) Monday-Friday in a typical work environment. This role is a remote role. Position Purpose: Assists the Underwriting department by reviewing applications, proposals, and endorsement requests; performing data entry; and assisting with quotes and policy issuance. Responsible for processing renewals and cancellations, supporting quality control and training efforts, and delivering customer service to agents and customers.

Requirements

Required Education: High School Diploma or equivalent
Required Work Experience: 1 Year Customer service within the insurance industry or 1 year underwriting services experience.

Responsibilities

Processes mail; email and fax items received in underwriting to maintain departmental productivity, quality and timeliness standards.
Reviews new applications/proposals for completeness, and may rate new business, order required reports within timeliness standards, determine benefits, issue new policies, and/or report surplus lines taxes.
Requests additional information when needed.
Processes renewal policies by obtaining current information, applying to the policy, and performing the rate function.
Services existing accounts by processing endorsements/amendments, identifying problems, and responding to inquiries.
May determine reinstatement eligibility utilizing defined guidelines.
Maintains logs.
Ensures effective customer relations by responding accurately, timely, and courteously to telephone or written customer inquiries.
Accurately documents inquiries.
Participates in special projects or system testing as requested.
May assist in training new Underwriting Technicians and perform quality control audits and teamwork.