Underwriting Support Supervisor (Hybrid)

NYCM Insurance•Edmeston, NY

1d•$49,082 - $76,349•Hybrid

About The Position

The Underwriting Support Supervisor (Hybrid) will supervise and manage rater workflow. In addition, they will provide guidance and support to staff. Duties & Responsibilities: Manage assigned team, provide guidance, direction, and leadership. Responsible for the daily tasks of individuals within their span of control. Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan. Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations. Provide insight in the annual planning process, evaluating team priorities and capacity. Set and approve employee’s work schedule. Verify and approve timekeeping records and consult employees about any discrepancies. Document performance feedback and other personnel matters. Conduct quality assurance and production review of the staff. Hold regular team meetings. Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel. Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures. Supervise monitoring of quantity and quality of division workload. Conduct research and analysis for management. Coordinate and take an active role in training and/or events. Assist with new employee orientation. Complete security requests. Maintain databases, spreadsheets, and reports to ensure accurate records and data. Other duties as assigned.

Requirements

High School Diploma
Good understanding of organizational operations and procedures.
Proficient in departmental workflow and underwriting procedures.
Good computer and Microsoft skills.
Good leadership skills with ability to mentor, coach, and handle conflict/controversy/difficult conversations with staff.
Professional attitude and ability to effectively handle stress and motivate staff.
Good written, oral, and listening communication and customer service skills.
Organizational, detail oriented, time management, and prioritization skills.
Ability to work independently or on a team.

Responsibilities

Manage assigned team, provide guidance, direction, and leadership.
Responsible for the daily tasks of individuals within their span of control.
Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.
Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.
Provide insight in the annual planning process, evaluating team priorities and capacity.
Set and approve employee’s work schedule.
Verify and approve timekeeping records and consult employees about any discrepancies.
Document performance feedback and other personnel matters.
Conduct quality assurance and production review of the staff.
Hold regular team meetings.
Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel.
Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures.
Supervise monitoring of quantity and quality of division workload.
Conduct research and analysis for management.
Coordinate and take an active role in training and/or events.
Assist with new employee orientation.
Complete security requests.
Maintain databases, spreadsheets, and reports to ensure accurate records and data.
Other duties as assigned.