Underwriting Support Specialist II

AF Group Careers Section

82d • $37,400 - $71,200

About The Position

Working in conjunction with management and other team members, the underwriting support specialist II is responsible for entering and issuing policies, endorsements and related filings in a timely, accurate, and consistent manner in accordance with company guidelines for assigned book of business. Responds to agency and customer inquiries on billing and other matters. Responsibilities also include mentoring less-experienced teammates. Some participation in cross-departmental initiatives may be required.

Requirements

• High school diploma or G.E.D required.
• Minimum of 2 years workers compensation knowledge and experience working in the workers’ compensation line of business required.
• Knowledge of insurance practices/procedures.
• Familiarity with rate, rules and forms in all workers’ compensation jurisdictions.
• Excellent verbal and written communication and computer skills.
• Ability to organize daily work responsibilities and meet deadlines.
• Strong customer and team-oriented work experience and ethic.
• Technical competence and experience with policy/rating systems.
• Ability to work effectively both independently and as a team is essential.
• Accurate math and data entry skills.
• Effective problem solving and attention to detail skills are essential.
• Ability to communicate effectively via phone and email.

Nice To Haves

• Additional college and/or insurance related course study desirable.
• Experience with large and/or complex multi-state, multi-jurisdictional workers’ compensation policies preferred.
• Certification or progress toward certification is highly preferred and encouraged.

Responsibilities

• Ensures that new business, renewal, endorsement and cancellation transactions are entered, rated, issued and filed per statutory rate, rule and form in a timely manner per underwriter issuance instructions.
• Reviews applications and supplemental underwriting information for discrepancies and material changes from Diamond system submissions and policy and appropriately reconciles differences with underwriting.
• Handles customer billing inquiries via email and ACD line and assists with timely reconciliation of billing discrepancies.
• Initiates timely renewal process with agencies, requesting and preparing updated payroll, employee counts, loss experience, claim notes and gathering information on large losses for underwriting.
• Assists in preparing meeting materials for monthly renewal meetings.
• Responds to communication from underwriters, agents, clients and rating bureaus. Evaluate and take appropriate action within designated timeframes.
• Monitors UHCRITS email inbox to assure prompt processing of incoming Crits. Update Crit log to track Crits received from WCRB and other independent rating bureaus.
• Runs and sends Cognos reports to agencies as appropriate, such as loss runs, employer savings reports and client experience summary.
• Processes all incoming mail as appropriate, including certified mailings.

Benefits

• Equal Opportunity Employer
• At will employment

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED