Underwriting Service Associate - Lightspeed

Safepoint MGA, LLC•Tampa, FL

13d•Onsite

About The Position

Join a dynamic team as an Underwriting Service Associate and make an impact in the fast-paced world of insurance! We’re seeking detail-oriented professionals with a knack for problem-solving and a passion for delivering exceptional service in a call center environment. If you’re ready to leverage your analytical skills and drive success in a call center environment, apply today and take your career to new heights! Job Summary In this role you will handle incoming calls from customers, agents, and policyholders related to insurance applications or existing policies. You will work in a collaborative environment providing administrative support for the Underwriting department. Hours of operation are Monday to Friday with a schedule of 11:00 AM to 8:00 PM All employees in Personal Lines whose essential job function includes but is not limited to direct communication with customers and/or agents, must hold a valid Resident State Insurance license and be able to obtain and maintain reciprocal licensing for all 50 states within the continental United States.

Requirements

Min 1 year of Property & Casualty Insurance experience
Property and Casualty Insurance licenses required (4-40 or 20-44)
Passion for customer service
Advanced computer skills and insurance systems knowledge
Proficiency with Microsoft Office products required
Demonstrated customer service focus required
Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
Ability to work independently in a fast-paced environment
Results driven with strong problem solving and analytical skills
Detail-oriented and exceptionally organized
Use telephone and computer systems to communicate with and service customers
Use computer system to research information on risks
Ability to take at least 50 phone calls per day
Ability to adhere to regular attendance schedule on-site
Ability to obtain and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States

Nice To Haves

English - Spanish Bilingual skills is a plus

Responsibilities

Provides excellent customer service to agents and policyholders in a moderate to high-volume call center environment
Processes corrections or adjusts records when needed, following the appropriate company guidelines
Reviews, organizes, and forwards information to be escalated for resolution as needed
Adheres to the established productivity and quality metrics established
Other tasks and projects as may be assigned
In this role, you may be required to work extended hours and weekends to support business operations during a catastrophe, such as a hurricane affecting Safepoint’s policyholders

Benefits

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…