Underwriting Scenario Desk Specialist

Lendz Financial•Fort Lauderdale, FL

About The Position

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing. Our core values—Thrive Together, Act Like an Owner, and Exceed Expectations—cultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending. Lendz is proud to be certified as a Great Place to Work! Job Summary: Lendz Financial is seeking a knowledgeable and resourceful Underwriting Scenario Desk Specialist to act as a trusted internal partner to our Account Executives. Reporting directly to the VP of Lending, you’ll play a vital role in helping our sales team confidently navigate complex loan scenarios and align borrower profiles with the right non-QM loan offerings. As a key member of our sales support function, you’ll serve as the go-to expert for scenario reviews — offering clear, accurate guidance on program eligibility, structuring, and guideline interpretation. You’ll bridge the gap between Sales and Operations, using your deep product knowledge and strong communication skills to ensure quick, reliable answers that keep deals moving. If you're known as the person others turn to for tricky files and have a background in working closely with AEs or in a scenario desk-type environment (preferably non-QM), this is your opportunity to shine.

Requirements

5+ years in a mortgage lending role such as Underwriter, Account Manager, Processing Manager, or Sales Support.
1+ year non-QM experience.
Strong knowledge of non-QM guidelines and loan program structuring.
Excellent communication and problem-solving skills — you enjoy helping others understand the “why.”
Ability to analyze loan scenarios and give clear, confident recommendations.
Comfortable working cross-functionally and independently in a fast-paced environment.
Tech-savvy and adaptable — we use platforms like Salesforce, Slack and Dialpad.
High School diploma or GED is required.
Ability to demonstrate a sense of urgency and good judgement

Responsibilities

submitting loan prequalifications in our PQ system
Serve as a subject matter expert on all non-QM loan programs, guidelines, and eligibility criteria.
Provide scenario-based support to Account Executives to determine loan viability and product fit across multiple channels, including in-person consultations, active monitoring and engagement in the Scenario Slack Channel, and timely management of the Scenario Inbox.
Collaborate closely with Operations, Underwriting, and Sales to streamline communication and resolve guideline-related questions quickly.
Maintain up-to-date knowledge of program updates and translate changes into clear guidance for the sales team.
Partner with the VP of Lending to identify trends in inquiries, provide feedback on guideline pain points, and recommend training or updates.
Document common scenarios and create reference materials or FAQ content to support AE enablement.
Support the sales with escalated or complex cases as needed.
Perform other related duties and projects as assigned.