Underwriting Quality Assurance Analyst

Plymouth Rock Assurance • Boston, MA

83d

About The Position

Are you passionate about excellence and accuracy? Do you have a keen eye for detail and a drive to ensure the highest standards of quality? We are seeking a dedicated Quality Assurance Analyst to join our Home Underwriting Department. In this role, you will play a critical part in maintaining the integrity and reliability of our underwriting processes, helping us provide exceptional service for our customers and agents.

Requirements

• Bachelor’s degree required.
• 2+ years’ experience in home underwriting, quality assurance, or related discipline.
• Strong understanding of underwriting guidelines, regulations, and risk assessment.
• Excellent analytical, problem-solving, and organizational skills.
• Effective written and verbal communication skills, with the ability to present findings clearly and constructively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• High level of integrity, professionalism, and attention to detail.

Responsibilities

• Perform comprehensive audits and quality reviews of home underwriting files to ensure compliance with internal guidelines, regulatory requirements, and industry best practices.
• Execute targeted reviews of new underwriting initiatives related to both new business and renewal workflows.
• Analyze underwriting decisions to identify trends, opportunities for process improvement, and training needs. This will involve collaborating to drive quality improvements and implement corrective actions.
• Own the department’s annual agency audit process to ensure compliance.
• Document findings, prepare detailed reports, and communicate feedback to department leadership and key stakeholders.
• Assist in the development and maintenance of quality assurance standards, policies, and procedures.
• Monitor quality metrics and support the creation of dashboards and reporting tools.
• Stay current with relevant laws, regulations, and underwriting requirements affecting home insurance.

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees