Underwriting Processing Supervisor

Expansion Capital Group•Sioux Falls, SD

21d•Onsite

About The Position

Qualified candidates will possess expert level knowledge of ECGs policies and procedures and be self-driven. As an UW Processing Supervisor, you will be responsible for hiring, training, mentoring, overseeing, and motivating the Underwriting Processing team. In addition, you will serve as the liaison between the Underwriting Processing team and organizational management.

Requirements

The ability to multitask with a high level of accuracy and efficiency.
Previous experience managing a team, required
Professional demeanor and the ability to thrive in a fast-paced environment.
Strong, effective, oral and written communication skills.
Must be able to work independently and/or with a team.
Must have strong analytical, mathematical and judgmental skills to complete assigned tasks with a high level of accuracy.
Strong organizational skills and exceptional attention to detail.
Must be technically savvy with strong, but basic Office and Internet skills.
Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work
Committed and willing to work the number of hours per day required to accomplish daily tasks.

Responsibilities

Perform all essential functions of the Underwriting Processing role.
Coordinate with the HR department to interview and hire applicants for open positions
Perform on-site training as needed during onboarding of new hires / 3rd party resources or during process changes. Develop and maintain training documents as they relate to the UW processing. Identify training opportunities and provide relevant and constructive performance feedback to team
Conduct Annual Performance evaluations
Conduct regular team meetings, calibration exercises, quality monitoring exercises, and one on one meetings
Seek team members’ feedback and provide suggestions to UW Leadership team
Monitor and report technical issues through Help Desk and escalate to Manager when necessary
Audit UW processing team outcomes for consistency and adherence to ECGs policy and procedures.
Team up with department leaders/supervisors to communicate staffing, volume or processing updates when necessary
Work directly with the sales team, business development team, tech team, and other parties internally and externally to resolution challenges.
Identify, and escalate issues or exception requests to management for approval
Monitor volume and make adjustments to breaks and schedules when necessary
Review and approve timecards, schedules, and PTO requests
Other duties as assigned.