Underwriting Operations Technician - Spanish and French or German

Chubb • Spain, GA

183d

About The Position

The Underwriting Operations Technician - Offline role is to provide consistent and efficient end to end support for online & offline business handled in the UWR Centre, as well as support for language dependent tasks in branch. This includes, but is not limited, to tasks such as entering data into underwriting and various other systems required to track business, bespoke certificates, sanction checks, broker contact management, support project related tasks, QA, handling internal and external enquiries and credit control resolution. This role reports directly to the Hub Team Leader.

Requirements

• Analytical skills
• Good communication skills
• Some insurance experience

Responsibilities

• Process Management and Customer Service
• Support rules-based branch activities that require language skills & technical ability.
• Input relevant information in rating tool.
• Operational support for underwriter for Online and Offline business in the Hub.
• Manage broker queries in relation to the Online / Offline business.
• Owning the centralised processes of Operations QA and reporting.
• Support the management of Credit Control queries and root cause analysis.
• Supporting and providing inputs for continuous process improvement across Operations.
• Managing the manual processing fallouts.
• To prepare underwriting files for both renewal (Online and Offline) and new business (Online): including but not limited to inputting data into underwriting system, compiling market research, completing raters and referral write ups.
• Ensure underwriting files are complete and fulfil audit requirement and manage transition of policies into the Hub.
• To ensure policy tracking/workflow tools are accurate and reflect current status of policy.
• Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT.
• Any other ad hoc duties allocated by the Team Leader.
• Maintain data quality through accurate input.
• To adhere SLAs.
• Leading change by owning the process: systems UATs, key contact for new projects.
• Build good working relationships with local underwriting teams and ensure that local underwriting management are regularly communicated with and kept updated on appropriate issues.
• Build good working relationship with local brokers.
• To adhere to Chubb information security standards (GDPR).
• To adhere to robust Quality Framework standards and procedures.
• To work within the framework of our ethical and service standards.
• To work in conjunction with all respective areas to ensure efficient working practices are in place, e.g., identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader/Supervisor where necessary.
• Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required.
• Escalate problems proactively via management.
• Engage in reviews of documented processes & procedures.
• Participate in all regular team forums, including, but not limited to team meetings, monthly forums, team events, etc.
• Collaborate with and support others within the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees