Underwriting Manager

Quincy Mutual Fire Insurance Company • Quincy, MA

88d

About The Position

Quincy Mutual Group is seeking a dynamic Underwriting Manager to lead our Personal Lines Underwriting team. This leadership role is central to driving profitable portfolio growth, strengthening agency relationships, and ensuring company strategies align with sound risk management. We're looking for an experienced professional with proven team leadership skills and a strong background in Personal Lines or Commercial Lines underwriting. The ideal candidate will be a strategic thinker who can balance analytical decision-making with relationship management. This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

Requirements

• Broad Personal Lines underwriting experience involving homeowners and auto products.
• Strong technical knowledge of risk evaluation, coverages, rating methodologies, and state regulations for Personal Lines insurance.
• Strong creative, strategic, analytical and organizational skills.
• Experience overseeing the design and production of printed materials.
• Commitment to working with shared leadership and in cross functional teams.
• Strong oral and written communication skills.
• Ability to manage multiple projects at a time.

Nice To Haves

• At least 10 years of experience in personal lines property and casualty underwriting.
• At least 4 years in a leadership or supervisory capacity with proven results in performance development and coaching.
• Bachelor's degree required; concentration in business, risk management, or a related field is preferred.
• Chartered Property Casualty Underwriter (CPCU) or other certifications in insurance underwriting or management preferred.

Responsibilities

• Manage underwriting to ensure compliance with company guidelines, service standards, and strategic objectives.
• Support, develop and implement underwriting guidelines, procedures, and workflow improvements to optimize efficiency and quality.
• Design and continuously improve underwriting processes and risk selection at both the individual risk and portfolio level.
• Oversee monthly, quarterly, and annual portfolio reviews to monitor portfolio performance, trends, and profitability identifying opportunities for continuous improvement.
• Monitor and evaluate the effectiveness of underwriting guidelines to ensure alignment with risk appetite and corporate goals.
• Manage team workload and workflow to ensure timely and accurate underwriting decisions and meet service level expectations.
• Ensure underwriting actions are compliant with regulatory requirements and internal controls.
• Collaborate with Marketing to develop, implement and monitor agency management strategies, including joint marketing activities and production calls.
• Use data-driven insights to guide underwriting decisions, monitor risk appetite, and improve portfolio performance.
• Utilize business intelligence to identify and take advantage of profitable growth opportunities as well as to address unprofitable business.
• Contribute to and participate in state rate filings, rule revisions, and regulatory updates; interpret implications for underwriting strategy and operations.
• Collaborate with stakeholders to integrate data to drive continual improvement in the efficiency and accuracy of the underwriting process.
• Foster strong working relationships with internal and external stakeholders through regular engagement, communication and training.
• Represent the company as a knowledgeable spokesperson on underwriting philosophy, product offerings, and service model, flexing style based on audience.
• Partner with stakeholders to develop and present underwriting KPIs that reflect operational performance and strategic outcomes.
• Partner with Marketing to evaluate underwriting quality, agency performance and growth alignment.
• Ensure underwriting decisions are clearly communicated and support a consistent, customer-focused agent and policyholder experience.
• Facilitate cross-functional collaboration with Claims, Actuarial, Product, and IT teams to align underwriting practices with broader business goals and share market intelligence and represent underwriting on corporate initiatives.
• Manage Underwriters, providing training, mentorship, and ongoing performance feedback.
• Set team goals, monitor workflows, and ensure consistency in underwriting judgment and service delivery.
• Identify training needs through quality reviews and implement coaching and development strategies to improve technical knowledge and service levels.
• Support professional development through individual coaching, skill-building opportunities, and succession planning.
• Promote a culture of engagement, accountability, and continuous improvement across the organization.
• Lead underwriting performance management by evaluating staff performance, developing improvement plans, and actively participating in talent acquisition and onboarding.
• Provide oversight and expert input on complex or high-value risks, ensuring sound risk analysis and compliance with company guidelines and goals.

Benefits

• Commitment to integrity, customer service, and high ethical standards.
• Collaborative mindset with the ability to work across departments.
• Open to innovation, process improvement and continuous learning.
• Strong leadership presence with a focus on developing others.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree