Underwriting Data Support Specialist - Personal and Commercial Lines
About The Position
Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Western National is seeking a Support Specialist I to join our team! The individual in this role will have the opportunity to provide administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting our underwriting team. This is an excellent opportunity to build upon quality underwriting support skills and become a valued team member with The Relationship Company®.
Requirements
- Proficient in typing both numeric and alphabetic characters.
- Good communication skills.
- Demonstrated attention to detail.
- Effective oral and written communication skills.
- Ability to follow a process.
- Good time management skills and ability to meet deadlines.
- Customer service skills.
- High school diploma or equivalent.
- Proficient use of various core systems, office and computer equipment, and software packages.
- Relationship-building skills.
Responsibilities
- Indexes new documents to file by document type and handling department.
- Enters new business submissions and identifies additional submissions and active policies to prevent duplication.
- Updates routine reports and understands information.
- Performs special projects and other duties as assigned.
- Seeks relevant information and answers to key questions from defined sources.
- Gathers input and makes recommendations to solve problems of moderate complexity.
- Applies knowledge to help solve problems of relatively limited scope and complexity.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Creates and delivers varied types of messages and information.
- Contacts other internal departments and team members.
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
- Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
