Underwriting Assistant

AIG Insurance•Atlanta, GA

2d•Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Underwriting Assistant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. This position is part of the UW support career progression and may report to a Senior Specialist, UW Support, Team Leader, or to a Team Manager, Underwriting Support. The UW Asst is an individual contributor within the Underwriting Support Unit of the product field operations. The individual is expected to actively develop their knowledge and understanding of the fundamental skills and functions of the underwriting support process, underwriting process, risk analysis, and operational drivers. How you will create an impact This role works with the underwriters to ensure that underwriting is conducted within the standards and timeframes, including analyzing the policy submissions in detail to ensure policy issuance information is accurate and complete and conducting quality control checks to ensure adherence to division-specific guidelines and procedures. The role works under moderate supervision and would be performed in areas of greater size and scope from the UA II. Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business. Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to an underwriter for review. Assists in the follow-up and securing of outstanding items from the broker. Works closely with underwriters and CoE partners to develop and deliver tailored solutions. Identify and resolve account alerts and blocks during the submission process to avoid account conflicts. Upon underwriting instructions, forwards individual lines of business to Shared Services for rating. Trains on and demonstrates proficiency in utilizing underwriting systems. Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval. This may include (depending on LOB): Review location data and CAT modeling results that are reported accurately, as appropriate. Analyze loss information and financial statements to facilitate quote development. Pre-populate loss rating models. Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines. Requests individual policy filings as needed. Prepares policy writing instructions for Shared Services and premium billings. Manages bureau crits on assigned accounts and follows up with brokers on outstanding information. Prepare documents for reinsurance quotes for underwriting. Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead or account underwriter. As agreed, forward discrepancies to Shared Services for correction. Assist underwriters with broker follow ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms. Update systems as required. Track premium booking and policy issuance to ensure LOB metrics are met. Escalate to Sr. UA, Team Lead or account underwriter as needed. Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage. Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection. Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence. Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures. Attend broker or client meetings as requested by underwriting. Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

Requirements

1-3 years of related insurance experience and/or training; or equivalent, a relevant combination of education and experience.
Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
Microsoft Office – proficiency in Excel, Word and Power point
Learning Agility – willingness to learn from experiences and new situations.
Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
Problem Solving – identify problems and solutions matched to the appropriate solutions.
Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.

Responsibilities

Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business.
Evaluates new and renewal submissions against prescribed criteria to determine completeness; documents outstanding items and include them in communication to an underwriter for review.
Assists in the follow-up and securing of outstanding items from the broker.
Works closely with underwriters and CoE partners to develop and deliver tailored solutions.
Identify and resolve account alerts and blocks during the submission process to avoid account conflicts.
Upon underwriting instructions, forwards individual lines of business to Shared Services for rating.
Trains on and demonstrates proficiency in utilizing underwriting systems.
Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval.
Review location data and CAT modeling results that are reported accurately, as appropriate.
Analyze loss information and financial statements to facilitate quote development.
Pre-populate loss rating models.
Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines.
Requests individual policy filings as needed.
Prepares policy writing instructions for Shared Services and premium billings.
Manages bureau crits on assigned accounts and follows up with brokers on outstanding information.
Prepare documents for reinsurance quotes for underwriting.
Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead or account underwriter.
As agreed, forward discrepancies to Shared Services for correction.
Assist underwriters with broker follow ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms.
Update systems as required.
Track premium booking and policy issuance to ensure LOB metrics are met.
Escalate to Sr. UA, Team Lead or account underwriter as needed.
Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.
Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.
Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.
Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.
Attend broker or client meetings as requested by underwriting.
Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

Benefits

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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