Underwriter - Contact Center
About The Position
CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more! A Contact Center Underwriter is responsible for handling auto insurance calls and requests from CURE’s customers. This position works closely with our customers, answering questions, solving issues and fostering relationships with current clients. In this position, you will also process various underwriting-related activities, like policy changes and cancellations, ensuring accuracy and recognizing logical next steps resulting from such changes. You will spend a significant portion of each day on the phone, demonstrating empathy for customers’ needs while working efficiently and with accuracy to meet priorities.
Requirements
- High School Diploma or GED equivalent required.
- Recent college graduates are encouraged to apply!
- Excellent written, oral and interpersonal skills, as well as a strong customer service orientation.
- Prior experience in Customer Service and/or in a Call Center.
- Great organizational skills.
- Must be able to multitask while being detail oriented.
- Ability to follow directions.
- Team player who is self-motivated.
- Ability to utilize critical thinking to recognize discrepancies and problem-solve.
- Openness to feedback and a strong desire to learn.
Nice To Haves
- Prior experience in Insurance industry a plus
- Bilingual Spanish is a plus.
Responsibilities
- Responding with professionalism and appropriate urgency to telephone inquiries
- Having the 'right' conversations with customers (right questions, right guidance, right amount of time) that address issues or concerns
- Accurately processing various underwriting activities such as policy changes and payments and recognizing the logical next steps that result from those changes.
- Managing your time to ensure calls to related tasks are completed in a timely manner and efficient manner
- Analyzing your own work for accuracy and identifying opportunities for process improvement
- Communicating and collaborating with team members to share information, document processes, resolve issues, and provide support for learning
- Must be willing to complete tasks outside of formal job requirements
- Performs other duties as assigned.
Benefits
- Comprehensive health benefits including medical, dental and vision coverage
- Generous paid time off (PTO days, sick days, and holidays)
- Flexible spending options with FSA & HSA plans
- Life and AD&D insurance
- 401(k) with company match
- Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
- 24/7 Employee Assistance Program (EAP) for employees and their families
- Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
- Fun, engaging in-office events that support our culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
