Undergrad Student Employee - IT Support Services

Benedictine University • Mesa, AZ

291d

About The Position

The Information Technology Department is seeking several students to fill part-time openings in our IT Support Services area. Preferred applicants will have computer and customer service experience. Students in all majors are encouraged to apply and applications will be accepted until all openings are filled. Students are expected to work between 10-20 hours per week. While the hours are typically scheduled between 8:00 AM and 4:00 PM Monday through Friday, some flexibility to work outside these times may occasionally be necessary.

Requirements

• Must be a currently enrolled Benedictine student in good standing
• Computer literate with specific proficiency and familiarity with Microsoft Office, Desire 2 Learn (D2L), and MyBenU
• Clear and pleasant speaking voice with excellent customer service skills
• 2.5 minimum GPA

Responsibilities

• Assisting with password resets
• Connecting end users to WIFI
• Answering phones
• Assigning tickets in our help-desk ticketing system
• Filling printers with paper and toner
• Assisting the Audio-Visual team with events

Benefits

• Paid Time Off (PTO): Paid Leave in accordance with State Law where applicable (IL - Paid Leave Act and AZ - Earned Paid Sick Time)
• Retirement Plans: Save for your future with our retirement Supplemental Retirement Savings
• Mental Health Support: Access to counseling and resources for mental well-being
• Employee Assistance Programs (EAP): Confidential support for personal or work-related challenges

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Educational Services
• Education Level: No Education Listed