Undercarriage Shop Supervisor 3

Holt Cat-posted 3 months ago

Full-time • Mid Level

Irving, TX

1,001-5,000 employees

Rental and Leasing Services

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This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety
Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company
Provides Service Manager with status reports on all open work orders in an accurate and timely manner
Reviews monthly service operations branch statement to assess progress on department business goals
Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned

Bachelor's degree in Business Management, or related field preferred
Minimum of 5 years machining service/supervisory experience required

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