Uncrewed Systems Customer Service Representative
About The Position
Teledyne Marine -Vehicles is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. We include Teledyne Benthos, Teledyne Webb Research, and Teledyne OceanScience on Cape Cod Massachusetts and Teledyne Gavia in Iceland. Our products include underwater unmanned systems, enabling acoustic technology, and adjacencies in package inspection. Teledyne Marine Vehicles is Everywhere you look! Teledyne Marine Vehicles is seeking a North Falmouth, MA based Customer Service Representative to join our unified Customer Service group. Looking for candidates that can work in a fast-paced environment and handle all internal and external communications with the highest level of professionalism. Duties include customer communication to coordinate order details, working in our ERP and CRM systems to quote, process, and document order details. The position requires someone with a high level of detail, ability to work with teams across the organization, and deliver accurate and timely information to our customer base. Position may include some domestic and international travel to other service offices. Must be able to travel if needed and be able to obtain a US passport.
Requirements
- 4+ years of experience in a customer support environment
- Bachelor’s degree preferred
- Experience with ERP system and Salesforce or other CRM system experience preferred
- Proficiency with Microsoft Office products such as Excel, Word, and Powerpoint
- Excellent written/verbal communication skills
- Ability to work in a fast-paced multi-task environment
- Ability to interact by phone/email with a global customer base
- Meticulous attention to detail
- Aptitude to understand a diverse portfolio of ocean technology products and parts
- Positive attitude and strong work ethic
- Willingness to learn
- Excellent interpersonal skills and ability to work as a team member is a must
- Ability to handle and move equipment (up to 30 lbs.)
- Occasional work at non-standard work hours
- This position requires prolonged periods of standing and sitting in an office setting
- Due to the type of work at the facility and certain access restrictions, successful applicants must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).
Nice To Haves
- Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
- Experience working closely with customers in sales, customer service, or technical capacity
- Ability to work as part of an extended team
Responsibilities
- Provide outstanding customer service to our internal and external customers
- Answer order and quoting inquiries from customers via website, email, and phone
- Handle payment and delivery instructions for ongoing orders to keep repairs and orders shipping as planned each month
- Assist the Service Administrator with receiving repairs and processing repair paperwork and customer instructions
- Accurately enter and process quotes, orders, and service information
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
