UKG WFC Time - Solution Specialist

Deloitte • Harrisburg, PA

317d

About The Position

Are you an experienced, passionate pioneer in human resources - a solutions builder, a roll-up-your-sleeves professional who wants a daily collaborative environment, think-tank feels and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below.

Requirements

• 3+ years of experience in a technical support role, specifically with UKG WFC and Pro WFM
• 3+ years of experience in UKG WFM Time module functionalities, configurations, and best practices
• Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
• Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Bachelor's Degree
• Certified in UKG Workforce Central 8.1 and UKG Pro WFM

Responsibilities

• Investigate and resolve complex technical issues related to the UKG WFM Time module, utilizing in-depth knowledge of the system
• Serve as a subject matter expert for the UKG WFM Time module, providing insights and solutions for both internal teams and external clients
• Manage escalated support tickets from Tier 1 and Tier 2 support teams, ensuring timely resolution and documentation of all actions taken
• Assist in the configuration and customization of the UKG WFM Time module to meet organizational needs, including rule setup and timekeeping parameters
• Work closely with IT, HR, and operations teams to ensure seamless integration and optimal performance of the WFM Time system
• Provide training and mentorship to Tier 1 and Tier 2 support staff to enhance their troubleshooting skills and product knowledge
• Create and maintain comprehensive documentation, including technical guides, FAQs, and troubleshooting procedures
• Identify opportunities for process improvements and work with management to implement changes that enhance user experience and system efficiency

Benefits

• Broad range of benefits offered by Deloitte
• Opportunities for professional development and mentorship
• Inclusive culture that empowers employees to contribute unique perspectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree