UKG Application Engineer

HCA Healthcare • Franklin, TN

269d

About The Position

The Applications Engineer is responsible for the support and maintenance of the Kronos iSeries System. The candidate must demonstrate analytical and problem solving skills. The Application Engineer must possess the ability to work effectively in multiple concurrent projects. Must demonstrate an ability to diagnose and troubleshoot infrastructure (network, security, server, time clocks, etc…) issues. Should demonstrate the ability to assume full ownership and responsibility of incidents and issues through final resolution. Must perform quality assurance and functional testing of software products and documentation with assistance, and assist quality assurance analysts. This position requires the ability to provide Level 2 customer support and after-hours on-call support. Should be able to resolve simple and moderate on-call issues with little assistance, and be able to establish and meet target dates. Will participate in project and new initiative meetings as necessary. Must demonstrate the ability to build strong relationships within and outside department, including Payroll Service Centers, facilities, IT and customer support.

Requirements

• 1-3 years of experience
• Prefer experience with Kronos iSeries 4.1 and 6.1
• College Graduate Preferred
• Equivalent Kronos iSeries experience may be substituted

Responsibilities

• Interpret and convert facility pay policy requirements at the direction of the Payroll Service Centers, Payroll Central Team and local markets
• Configure and maintain 3rd party time & attendance software (Kronos iSeries Timekeeper) for major initiatives as well as ongoing maintenance
• Fulfill certain roles as assigned by management, such as overall testing coordination & documentation, special group planning & review coordination, overall help-desk ticket coordination, etc
• Light application development as required
• Support 1800 end users nationwide as second level support on software and hardware (Kronos time clocks)
• Troubleshoot issues with Kronos timekeeping system to determine if the issue is related to configuration set up
• Work in a team environment with very integrated team member roles to support all major initiatives and ongoing maintenance

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree