UIR Engineer - HMI

ASML • Phoenix, AZ

6d • Onsite

About The Position

Introduction The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The UIR (Upgrade, Install, and Relocation) Engineer - HMI has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results.

Requirements

• Bachelor’s degree in an Engineering field.
• 0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
• Proficiency in MS Office; Excel VBA.
• Customer-focused mindset from academic or professional settings.
• Result driven-demonstrate ownership and accountability.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Identifies bottlenecks and drives improvements.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.
• Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Responsibilities

• Responsible for maintaining the installation plan identifying the key activities for each day with a minimum look ahead of 3 weeks.
• Monitor visitor preparation status and drive the efficient end-to-end material process flow.
• Periodically install HMI (Hermes Microvision Inc.) equipment, perform upgrades on existing equipment and system relocations.
• Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
• Advise customer on actions to correct system malfunctions.
• Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance.
• Interface with internal customers-junior and senior engineering equipment and apps, line manager level.
• Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.
• Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees