UIP Data Collection Specialist

Providencia•El Paso, TX

6d•Onsite

About The Position

Our UIP Data Collection Specialists will work closely with the Program Director, Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports.

Requirements

Bachelor’s degree in social work or an equivalent degree in Psychology, Sociology, or other relevant Behavioral Science
1+ years of demonstrated experience in case, unification management work
Bilingual in English and Spanish
Available to work a flexible schedule, including nights and weekends
Available to travel, as required
Clean criminal background check
Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings
Must possess strong computer skills in MS Office, including Excel, Word, Teams.
Ability to type 45 wpm.
Complete a rigorous culture and competency testing process.
Complete a Drug Test.
Must be at least 21 years of age.
A valid US Driver’s license.
Available to travel as necessary.
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S Citizen or Permanent Resident.
Residency requirement - 3 consecutive years in the last 5 years.
Must have mobility to attend meeting with other managers and employees.
Must be able to write, type and use a telephone system 100% of the time.
Sitting for prolonged and extended periods of time.

Nice To Haves

Master’s degree in a relevant field (preferred)
Case Management Wellness Check, call center experience (preferred)
ORR experience (preferred)
Knowledge of state, community, and agency resources for victims of abuse (preferred)

Responsibilities

Initiate, coordinate, and maintain direct contact with unaccompanied child refugees and their family members while the minor is in ORR care, while efficiently working to safely release the minor from client care and reunify the child with its family
In conjunction with program staff, communicate reunification updates to the minor
Participate in case staffing with the program and field as needed to discuss reunification progress
Facilitate the timely release or discharge of minors to identified family members or authorized caregiver/custodians and document the provision of services in each minor’s case file
Report significant incidents in accordance with client policies and procedures
Maintain the minor’s case file and case management portal in accordance with client policies and procedures
Conduct initial program intake of minors to verify information, identify family/sponsors and make initial contact
Act as the facilitator of communication between minors, sponsors, staff, and others as appropriate
Complete all assessments with minor and family/sponsors, in accordance with policies and procedures
Identify and process potential sponsors
Help sponsor to complete all required forms and submit documentation.
Maintain communication with the minor and their family/sponsors through meetings and phone calls
Refer minor for additional services or programs, as needed, within the current program and after release, including documenting/reporting serious incidents through required communication channels
Confirm the children are receiving all required services, meeting regularly with the minors to ensure their wellbeing
Attend all case staffing discussions, training, and other meetings as part of the minor’s care team, providing status updates and collaborating with other stakeholders
Ability to handle crisis intervention, conflict, confrontation, or other complex people situations with compassion and decisiveness
Experience working with traumatized/exploited minors and minors with behavioral problems
Demonstrated ability to support a diverse group of clients, including refugees or other minority families
Aptitude to work cross-functionally with TPG personnel and social services agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks
Ability to work independently in the field and exercise a high level of confidentiality
Knowledge of state, community, and agency resources for victims of abuse (preferred)
Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel.
Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.
Assist in vetting sponsors and submitting Sponsor Suitability Recommendations nationwide