UI/UX Designer
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About The Position
At GoHealth Urgent Care, we strive to provide an effortless experience to our customers, providers, and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers’ interaction. This position will play a key role in designing and enhancing our patient digital experience through the GoHealth Urgent Care website as well as our consumer-facing web and mobile applications to give our customers peace of mind when they need urgent care. These applications achieve outcomes such as allowing a patient to complete their demographic and insurance details in an efficient and secure manner and feed the information seamlessly into the electronic medical record system. This position will contribute to the design of the production applications and will be working with both the software development team and SMEs (Subject Matter Experts) to deliver an unparalleled user experience. Responsibilities will also include working with internal and external teams across the organization to understand our customers’ needs and service offerings and use that information to shape the design and functionality offered in our digital products. The role will require collaboration with diverse roles including marketing, physicians, customer experience, operations leadership, as well as others within the IT team. It will require excellent communication skills, analytical skills, and attention to detail to be able to ask the right questions and gather all the appropriate information needed to design new features with usability in mind and iterate and suggest improvements to existing ones.
