UI Professional III

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

This position is intermediate level of work in the various units within the Unemployment Insurance Contributions Division. Employees in this classification perform work as a UI Professional III. Employees in this classification will primarily determine the liability of employers to pay Maryland Unemployment Insurance taxes, maintain accurate data for all employers who are liable, service employers who are liable, service employers when necessary, and investigate and respond via telephone or letter to employer inquiries concerning their liability to provide unemployment insurance coverage. An employee in this classification does not supervise or lead other positions.

Requirements

• Six years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs for the required experience.
• Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.
• (6) months of experience with Maryland Unemployment Insurance Tax Laws.

Nice To Haves

• Experience in Customer Service.
• Experience in performing clerical duties and data entry
• Experience with Google and Microsoft Suites
• Experience working in a Call Center
• Experience working with the Unemployment Insurance system (BEACON)

Responsibilities

• Answers telephone calls and provide accurate information to Employers.
• Maintains accurate data for employers in BEACON.
• Responds to employer inquiries (written reply) and telephone contact regarding account liability, classification, or cov erage or service.
• Provide appeal rights of Review determination when appropriate.
• Reviews and process correspondence that comes from the USPS.
• Assists in all internal and external requests on employer accounts.
• Assist employers and agents in activating their accounts, creating usernames and passwords.
• Explains State Unemployment Insurance laws, rules and regulations to employers and their representatives.
• Assists in the Account Maintenance of an employer Account.
• Processes employer inactivation requests submitted by internal and external customers and ensure the account has been fully resolved in the correct quarters.
• Changes the address, email address and phone number in BEACON.
• Provides accurate information on the benefit charges incurred on an employer account.
• Other duties as assigned.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees