UCC Coordinator (Urban Consolidation Centre Coordinator)

DutchX•New York, NY

5d•$22 - $25

About The Position

DutchX is looking for a UCC Coordinator (Urban Consolidation Centre Coordinator) to join our team. In this role, you will play a critical part in overseeing the daily operations of our micro hub facilities, ensuring that the mid-mile and last-mile logistics run smoothly. We are looking for a candidate with strong organizational skills who can thrive in a fast-paced environment, maintaining operational success and high customer satisfaction.

Requirements

Thrive in a fast-paced environment and can quickly adapt to changes in logistics and delivery demands.
Has excellent communication skills to effectively interact with clients, team members, and customers.
Prior Dispatching Experience is required, with experience in warehouse or logistics management preferred.
Undergraduate Degree (required)
High comfort level with computer systems, including Word, Excel, and route optimization software.
Familiarity with tracking apps required and delivery management platforms preferred

Responsibilities

Liaison Between Delivery Associates and Customers: Serve as the main point of contact for delivery associates, and internal teams, ensuring clear and professional communication.
Oversee Micro Hub Operations: Manage day-to-day operations within the micro hub, including overseeing the parcel sorting process, route assignment, and dispatching for delivery associates.
Monitor Inventory and Stock Levels: Track inventory as it moves through the micro hub, ensuring accurate and timely recording of parcels, including inbound and outbound tracking.
Route Optimization: Oversee and optimize delivery routes, working closely with the company’s identified platform to ensure timely deliveries and efficient operations for last-mile associates.
Staff Management and Headcount Tracking: Maintain an accurate daily headcount of delivery associates and micro hub staff, ensuring adequate workforce coverage for each delivery window.
Task Prioritization and Organization: Coordinate the dispatching of parcels and deliveries, ensuring efficient sorting and timely departures while maintaining a focus on accuracy and operational success.
Safety and Compliance: Ensure that all warehouse and facility safety protocols are followed, promoting a safe working environment within the micro hub.
Resolve Operational Issues: Identify, analyze, and resolve complex issues as they arise, including delivery exceptions, inventory discrepancies, and other operational challenges.
Maintain Accurate Reporting: Prepare daily and weekly reports on inventory, delivery associate performance, and route completion status.