UCC (Audio Visual) Sr. Technical Support Analyst

Moody's-posted 2 months ago
$82,400 - $119,450/Yr
Full-time • Mid Level
New York, NY
Professional, Scientific, and Technical Services
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At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

  • Provide onsite Audio-Visual meeting room support services, including system operation, troubleshooting, and maintenance of video conferencing, meeting room support, event support, and control systems.
  • Diagnose faults accurately and operate all aspects of audio visual, video conference, display presentation technologies, ensure efficient and effective operation of meeting room AV systems to minimize downtime and maximize performance.
  • Ensure a prompt, courteous, and appropriate response to all customer requests for assistance, support, urgent needs, and room administration, adhering to defined service level agreements while collaborating closely with other front-of-house services.
  • Engage in heavy customer interaction, frequently working with supervisors and/or functional peer group managers on matters involving different functional areas, other company divisions or units, or customers and the company.
  • Provide support for high-profile meetings including executive leadership team, external clients with regular meetings with internal partners to help implement customer-driven updates.
  • Facilitate problem-solving and collaboration, meeting with internal partners, and gathering feedback.
  • Accurately follow ITIL process and procedure guidelines for managing workload.
  • Handle transporting, setting up, and dismantling AV hardware such as projectors, screens, speakers, microphones, lighting rigs, and associated cabling.
  • Thoroughly test all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance.
  • Assist in the planning, coordination, and execution of various events, providing exceptional VIP support to executive leaders.
  • Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach.
  • Manage incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies.
  • 5-10 years of experience in Audio Visual Support or a related discipline.
  • Knowledge of SIP, VoIP, MPLS, AVoIP, and related network protocols.
  • Proficiency in audio visual technologies, including but not limited to Cisco, Polycom, Neat, Crestron, and Extron.
  • Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration.
  • Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment.
  • Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting.
  • Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms.
  • Experience supporting live production events, including managing audio, video, and camera systems.
  • Knowledge of digital audio mixers and Dante audio.
  • Knowledge of Vmix, BlackMagic Studio Cameras and switchers.
  • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
  • An associate degree or equivalent experience in a relevant field.
  • Medical, dental, vision insurance
  • Parental leave
  • Paid time off
  • 401(k) plan with employee and company contribution opportunities
  • Life, disability, and accident insurance
  • Discounted employee stock purchase plan
  • Tuition reimbursement
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