UCaaS SME I

BCM One•Whitpain Township, PA

12d•Hybrid

About The Position

BCM One is looking for a UCaaS Subject Matter Expert (SME I) to join our Skyswitch team. In this customer and partner facing role, you’ll combine technical expertise with solution consulting, product demonstrations, and partner enablement to support reseller partners and internal sales teams. You’ll help position and drive successful deployments of our UCaaS/CCaaS solutions by advising on platform capabilities, recommending best-practice approaches, and ensuring partners maximize value from our cloud communications offerings. This role is ideal for someone who is technically strong, polished in customer interactions, and thrives in a fast-paced, constantly evolving environment. Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen. When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Requirements

2+ years of experience in UCaaS, VoIP, telephony, or related communications technologies
Exposure to CCaaS / contact center solutions (call queues, routing strategies, omnichannel environments)
Strong understanding of concepts such as VoIP, SIP, call flows, queues, and routing
Ability to explain technical concepts clearly to non‑technical audiences
Confident, professional presence in customer‑facing conversations
Proven ability to thrive in a fast‑paced, changing environment with multiple priorities
Demonstrated curiosity, adaptability, and eagerness to learn new technologies
Experience working with CRMs, ticketing systems, and collaboration tools (Microsoft 365, HubSpot, Asana, etc.)

Nice To Haves

Bachelor’s degree preferred, but not required if technical expertise is strong

Responsibilities

Serve as a technical SME for UCaaS and CCaaS solutions, supporting both internal teams and external reseller partners
Deliver product demonstrations, walkthroughs, and high‑level solution presentations
Assist partners with onboarding, provisioning, and setup, including UCaaS, contact center, and related services
Act as a liaison between partners, internal teams, and engineering when deeper technical support is required
Support partners throughout the customer lifecycle—from pre‑sale solutioning through post‑sale enablement
Answer technical questions, provide best practices, and help partners confidently present solutions to end customers
Stay current on industry trends, emerging technologies, and competitive offerings to ensure credibility with partners
Collaborate closely with Sales, Account Management, Partner Account Specialists, and Professional Services teams