UC Operation Support Analyst I

Ale Solutions • Peachtree Corners, GA

24d • Hybrid

About The Position

Corpay is currently looking to hire a UC Operation Support Analyst I. This position falls under our Shared Services line of business located in Atlanta,GA. In this role, the UC Operation Support Analyst I is responsible for providing technical and clerical support for unified communication and contact center technologies. This analyst will work in a cross-functional team to fulfil Service Requests and respond to Incident Tickets. Excellent spoken and written communication skills are required with the ability to communicate well at all levels of the enterprise. Extreme attention to detail, solid organizational skills, and strong skills with Microsoft Excel are needed, with other Microsoft tools a plus. Experience supporting a cloud-based telephony platform is required. How We Work As a UC Operation Support Analyst I, you will be expected to work in a hybrid environment reporting to our Peachtree Corners office location. Corpay will set you up for success by providing: Assigned workspace in Peachtree Corners office location Company-issued equipment Formal, hands-on training

Requirements

• Bachelor s degree or equivalent work experience
• Minimum 3 years prior job-related experience
• Experience providing technology user support in a fast-paced environment
• IT experience in some form is required
• Experience providing user technical support on a cloud-based telephony platform such as 8x8, Dialpad, Five9, ZenDesk, NICE CXone, Microsoft Teams Phone or similar is required. It is particularly helpful to have supported a cloud-based contact center environment. NICE CXone or Microsoft Teams Phone are the preferred platforms.

Nice To Haves

• Experience supporting contact center digital channels such as email, chat, sms and text is highly preferred.

Responsibilities

• Performing Moves Adds and Changes on multiple communication platforms
• Processing trouble tickets ensuring service level agreements are met
• Working with our users to resolve their incidents and fulfill their requests
• Performing on-call rotation duties as part of the Operations team
• Recommending process improvements and quality assurance procedures
• Remaining current with platform changes and process updates
• Providing end user training as needed

Benefits

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees