Uc Engineer

TEKsystems - Louisville, KY

Full-time - Mid Level

Louisville, KY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Uc Engineer position at TEKsystems involves providing second-level support for Avaya and Cisco phone systems, managing daily requests for moves, adds, and changes, and ensuring the security and performance of cloud infrastructure. The role requires participation in network systems engineering, design, and project management, as well as compliance with security standards and disaster recovery planning. Effective communication with clients and collaboration with IT security are essential aspects of this role.

Responsibilities

• Provide second-level support for Avaya and Cisco phone systems and Contact Center Express issues.
• Manage daily requests for moves, adds, and changes.
• Implement, integrate, maintain, and secure cloud infrastructure using SDN.
• Monitor and tune network system performance.
• Engage in engineering, design, and project management of network systems projects, including documentation of network diagrams.
• Evaluate and select technology, ensuring compatibility with client requirements and technical performance.
• Communicate effectively with clients, peers, and management, blending technical and business details.
• Collaborate with IT Security to ensure compliance with Enterprise Security standards.
• Support NERC-CIP compliance and enforce electronic and physical security policies.
• Participate in developing backup and restore practices and disaster recovery planning.
• Establish processes and procedures to streamline operations and reduce costs.
• Manage and improve costs of budgeted Capital and Operational and Maintenance activities.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• 5+ years of experience in technical network support or equivalent education and experience.
• Ability to adapt to rapid technological and business changes while maintaining enthusiasm and sound judgment.

Nice-to-haves

• Participation in continuing education courses or technical seminars.
• Demonstrated ability to absorb information and apply conceptual skills in a technical environment.
• Experience with programming and/or scripting is a plus.
• Automation scripting skills using tools like Ansible, Python, and Powershell are a plus.
• Working knowledge of Avaya and Cisco Communications systems, including Call Manager and Unity Connection Voicemail.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth contributions
• Voluntary Life Insurance & AD&D for employee and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave