UC Engineer-New Tower Project

Allegis Group - Columbus, OH

Part-time - Mid Level

Columbus, OH

10,001+ employees

Administrative and Support Services

About the position

The UC Engineer for the New Tower Project is responsible for the engineering, installation, configuration, operation, maintenance, and support of voice and video devices and systems within the Unified Communications environment at The Ohio State University Wexner Medical Center. This role involves providing advanced technical support, ensuring system stability and performance, and guiding junior engineers in voice and video technologies. The position requires a proactive approach to identifying opportunities for improvement and integration of new technologies.

Responsibilities

• Builds and configures hardware, software, and design requirements for the voice and video environment.
• Plans and evaluates complex existing technologies and makes recommendations for resources required to maintain and/or expand service levels.
• Researches and recommends appropriate technological applications and services to meet organizational standards and objectives for system performance.
• Plans, engineers, and coordinates the detailed design, implementation, and documentation of operating system software, hardware, network, and storage connectivity.
• Consults and coordinates with customer departments to determine business functions and activities, developing systems specifications based on requirements.
• Prepares detailed specifications for systems upgrades, monitoring tools, operations automation, and enhancement packages.
• Reviews and evaluates technology alternatives, offering system/equipment acquisition and purchase recommendations.
• Provides technical guidance on capabilities, limitations, and operational requirements of voice and video operating systems software, hardware, and interfaces.
• Assists with the creation and upkeep of a technology roadmap for supported technologies.
• Assists in the design of overall architecture and performance objectives for voice and video technologies.
• Facilitates hardware and software remediation as required.
• Responsible for timely resolution of complex customer issues in a Unified Communications support capacity.
• Provides advanced technical customer support for medical center customers and IT teams.
• Develops and implements technical documentation for internal support and customer-facing information.
• Responsible for packaging, building, and deploying applications to the voice and video environment.
• Manages and supports voice and video integration, working closely with applications development teams, vendors, and customers.
• Validates fault diagnosis, isolation, and resolution techniques to ensure optimal performance of managed systems.
• Oversees coordination of service from vendor-supported equipment when necessary.
• Participates in planning, engineering, and coordination of detailed design, implementation, and documentation of voice and video operating systems.
• Maintains accurate asset records during adds/moves/changes, ensuring recoverability and maintenance of systems.
• Assists in training technical support engineers and architects in maintaining the voice and video environment.
• Adheres to departmental processes including change management, configuration management, and incident management.
• Participates in telephony and video-related projects, serving as part of a larger project team and documenting project tasks as assigned.
• Evaluates and researches new and existing products, procedures, and workflow needs associated with the voice and video environment.
• Develops and implements policies, standards, and procedures for the voice and video environment.

Requirements

• Degree in Computer Science or related field, or at least 5 years equivalent experience, or an equivalent combination of education and experience.
• Excellent interpersonal communication skills.
• Advanced working knowledge of and experience in resolving issues in voice and telephony technologies.
• Experience with multiple systems hardware and peripheral units and their connectivity in wired or wireless environments.
• Working knowledge of Microsoft Office products and voice/video support and monitoring tools.
• Good understanding of wireless connectivity.
• Previous customer service, administrative, or engineering experience in an IT-related field.

Nice-to-haves

• Experience with Cisco call manager, Unity, deployment, unified communications, VoIP, Cisco room kits, and Cisco phones.
• Ability to provide superior customer service with a high-touch, customer-centric approach.
• Experience in contributing to a positive team atmosphere and innovating for customer value.

Benefits

• Medical, dental & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Voluntary Life & AD&D insurance for employees and dependents
• Short and long-term disability insurance
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, or Sick Leave