UC Chief Engineer

Verizon Communications • Norfolk, VA

136d • Remote

About The Position

This role is for a UC Chief Engineer to lead the technical design, engineering, and engage in operational support for all VoIP and Unified Communications (UC) services for Navy SMIT contract. This position requires a strong technical leader who can interact directly with the Navy customer and contract partners, ensuring the delivery of high-quality, secure, and reliable communication services. You'll be responsible for the entire lifecycle of the UC environment, from design and implementation to optimization and troubleshooting, with a heavy emphasis on the rigorous Navy accreditation process.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Ability to obtain and maintain a Secret DoD Security Clearance.
• At least 20 years of progressive experience in Networking, VoIP and UC engineering, with a strong focus on large-scale enterprise deployments within a DoD environment.
• Proven, hands-on experience with the DoD RMF process, from categorization and control selection to system authorization and continuous monitoring.
• Deep knowledge of Cisco Networking, VoIP and UC solutions (e.g., CUCM, Unity Connection, Cisco Expressway) and/or Ribbon Communications platforms.
• Strong understanding of SIP, H.323, and other VoIP protocols.

Nice To Haves

• A degree in a technical discipline.
• Professional certifications such as CCNP Collaboration or relevant Ribbon product certifications.
• Prior experience directly supporting the Navy's command and control or information warfare systems.
• Experience with automation and scripting (e.g., Python, Ansible) for managing UC environments and RMF artifacts.
• Familiarity with cloud-based UC solutions and the DoD Cloud Computing Security Requirements Guide (SRG).
• Experience leading a small team of engineers or technical staff.

Responsibilities

• Serve as the primary technical expert for VoIP and UC services, providing design, planning, and engineering oversight.
• Lead and manage the Risk Management Framework (RMF) process for all UC solutions, including developing and maintaining all required RMF documentation.
• Ensure all UC systems and services comply with Department of Defense (DoD) security protocols, including Security Technical Implementation Guides (STIGs) and cybersecurity directives.
• Lead the engineering and maintenance of backend VoIP infrastructure, including platforms from Cisco and Ribbon Communications.
• Act as the main technical interface to the Navy customer, as well as contract partners and vendors.
• Manage the full lifecycle of UC infrastructure, including capacity planning, patching, upgrades, and system documentation.
• Provide Tier 4 engineering support for complex VoIP and UC incidents, resolving critical issues to minimize service disruption.

Benefits

• Medical, dental, vision insurance.
• Short and long term disability insurance.
• Basic life insurance, supplemental life insurance, AD&D insurance.
• Identity theft protection.
• Pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave and adoption assistance.
• Tuition assistance.
• Up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree