Utility Billing Customer Service Rep I

City of Claremore•Claremore, OK

10d•$17•Onsite

About The Position

Under the general supervision of the Utilities Department Supervisor and performs routine clerical work in the billing and coordination of utility services.

Requirements

Must be bondable.
Must have a valid Oklahoma State driver’s license or the ability to obtain one upon employment.
Must be insurable by City of Claremore’s insurance carrier.
Working knowledge of computers and electronic data processing
Working knowledge of office practices and procedures
Working knowledge of utility billing principles and practices.
Ability to analyze problems and maintain an efficient and effective automated system.
Apply good listening skills
Ability to relate to customers in a positive and helpful manner
Ability to perform mathematical computations accurately and quickly
Ability to communicate effectively
Ability to establish successful working relationships
Ability to work with difficult customers without escalation.
Ability to recognize unsafe practices or conditions to reduce office related injuries.
Must have skills to solve various problems and resolve conflicts with customers under a variety of circumstances
Skill in operating a variety of office equipment.

Responsibilities

Process any payment via multiple payment methods received at the drive thru, front lobby, after hours drop box, mail or by phone providing accurate change back where applicable.
Receive and process utility deposits for new service, including calculating deposit amounts for commercial addresses
Batch and Balance daily cash receipts accurately
Input utility service requests for new and existing residential and commercial customers. Schedule service technician appointments for connection of service when necessary
Provide average monthly bill amount for reference to new customers using previous occupant history
Issue service orders for various types of utility service including the sanitation department
Issue contract for payment plan, checking for customer eligibility
Process returned mail and reconcile change of address notices received from the post office. Investigate returned mail contacting customers using available phone numbers or addresses to ensure mailed notices, refunds, collections etc. are received.
Fax or email documents externally as requested
Issue adjustment requests for corrections to billing accounts
Sanitation violation logbook maintenance and tracking; follows procedure for missed trash calls
Answer multiple phone lines responding to citizen/customer inquiries promptly, transferring internally as needed
Displays good listening skills, relates to customers in a polite and helpful manner, responds to customer complaints and issues by phone, email or in person
Performs all other duties as assigned