UAV DV Program Coordinator

ST VINCENT DE PAUL SOCIETY OF SAN FRANCISCO • San Francisco, CA

2d • $29

About The Position

The UAV DV Program Coordinator supports San Francisco’s provision of Urgent Accommodation Vouchers for survivors of domestic violence and intimate partner violence (adults and adults with children) who are actively fleeing danger, with a focus on generating client referrals and securing and maintaining relationships with hotels that will adhere to program criteria and allow hotel stays (up to 14-days) for the program’s priority population. The position will also interact with clients and community-based partners and will assist with the booking of the hotel stay.

The Riley Center, a division of St. Vincent de Paul, offers crucial shelter and comprehensive services for survivors of domestic violence.

The Urgent Accommodation Voucher Program for Domestic Violence Survivors (UAV-DV) is designed to strengthen San Francisco’s safety net for domestic and intimate partner violence survivors by introducing a new, low-barrier model that facilitates quick short-term access to a safe place to stay for survivors without accommodation who are in imminent danger. The program includes emergency hotel placement operations and supportive services with a goal of stabilizing and empowering survivors/clients and transitioning them into longer-term shelter or housing within 14 days. Supportive services include but are not limited to linkages to existing programs such as domestic violence shelters in San Francisco and the surrounding Bay Area, harm reduction services, public program benefits, health services, and behavioral health services.

Requirements

• BA degree in social services, psychology, or another related field. Equivalent work experience (1+ years hotel, hospitality, administrative, domestic violence or mental health programs), may be accepted in lieu of a degree.
• Verifiable completion of at least 40-hours of Domestic Violence Counselor Training meeting California state requirements or willingness to undertake and complete such training within the first 60 days of employment.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Understanding of the intersection of domestic violence and homelessness, especially in context to race, class, gender, and sexual identity.
• Ability to work autonomously with minimal direct supervision and cooperatively with staff and management.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQI+, immigrant, low-income communities, and communities of color.
• Ability to maintain professional boundaries with clients, volunteers, and staff.
• Ability to implement all relevant confidentiality protections regarding service provision for domestic violence survivors.
• Ability to strictly adhere to Riley Center policies and procedures.
• Above average proficiency to read, write and speak English.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in using MS Office Suite (including Word, Outlook, and Excel), reporting skills including database entry.
• Working knowledge and familiarity with San Francisco and its resources.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Responsibilities

• Manage confidential hotel partnership(s) and/or locations that provide short-term emergency shelter for domestic violence survivors for up to a 14-day stay, in coordination with the UAV DV Case Manager and under the supervision of the Riley Center Site Supervisor.
• Ensure hotel sites meet appropriate standards of care, including maintaining a clean, safe, and pest-free environment in compliance with all applicable building, fire, and health codes; adequate linens and housekeeping; functional furniture, fixtures, and equipment; and secure building access.
• Lead outreach and community education efforts to strengthen survivor referral pathways and build partnerships with regional housing providers and community-based organizations.
• Conduct phone screenings and facilitate emergency hotel placements for eligible survivors in accordance with hotel availability and hours of operation, including responding to the UAV DV crisis line as assigned.
• Collaborate with local domestic violence service providers throughout the Bay Area to support coordinated safety planning and survivor access to services.
• Identify, document, and communicate facility maintenance or safety concerns to hotel management in a timely manner, including coordinating repairs, maintenance needs, and room turnover.
• Coordinate with the Domestic Violence Case Manager to ensure weekly room inspections are completed and documented.
• Participate in regular case debriefings and coordination meetings with the UAV DV Case Manager and program team.
• Complete all required trainings and professional development activities in a timely manner.
• Conduct survivor intakes and eligibility screenings in accordance with program guidelines and funder requirements.
• Provide regular check-ins with survivors to support a smooth transition into the program, including coordination of transportation, food, supplies, and basic needs.
• Complete all required documentation, data entry, and reporting to ensure compliance with UAV DV program, funder, and agency requirements.
• While assigned to the Community Office, support drop-in services and assist with program eligibility for screenings and referrals.
• Provide program coverage and operational support in the absence of the Case Manager, as needed.
• Perform other related duties as assigned to support program operations and survivor safety.

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental and vision insurance
• Life Insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees