UAT Coordinator

Marsh McLennan-posted 3 months ago
$71,300 - $124,700/Yr
Full-time • Mid Level
Remote • White Plains, NY
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As a UAT Coordinator at Marsh McLennan Agency (MMA), you will play a crucial role in ensuring the quality and usability of our applications from the end-user perspective by coordinating User Acceptance Testing (UAT) efforts. You will work closely with business stakeholders and cross-functional teams to define testing criteria, develop UAT test plans, and manage the execution of UAT activities. Your responsibilities will include organizing UAT sessions, gathering user feedback, and documenting results to ensure effective tracking and resolution of issues. Additionally, you will mentor team members on UAT best practices, fostering a culture of quality and user-centric testing, while preparing comprehensive reports on UAT progress, user feedback, quality metrics, and potential risks to provide stakeholders with clear visibility into the UAT process and outcomes.

  • Demonstrate proficiency in User Acceptance Testing (UAT) methodologies, developing and implementing strategies that ensure high-quality software delivery from the end-user perspective throughout all phases of the development lifecycle.
  • Establish and execute a comprehensive UAT strategy that aligns with the organization's objectives and product roadmap, prioritizing user feedback and quality from the outset.
  • Lead, mentor, and manage a team of UAT testers, fostering a culture of quality, collaboration, and continuous improvement within the team.
  • Oversee the creation and execution of detailed UAT plans, test cases, and user scenarios to ensure thorough testing of applications across various platforms, identifying any gaps in coverage.
  • Collaborate closely with development, product management, and other stakeholders to integrate UAT practices throughout the software development lifecycle, ensuring alignment on user expectations and quality standards.
  • Establish and maintain processes for tracking, managing, and resolving user feedback and defects, ensuring that issues are identified, documented, and addressed promptly to minimize impact on project timelines.
  • Evaluate, select, and implement appropriate UAT tools and technologies that enhance the efficiency and effectiveness of the testing process.
  • Document UAT processes, methodologies, and best practices to ensure consistency across the team and facilitate knowledge sharing.
  • Analyze UAT processes and methodologies, gather feedback from retrospectives, and implement improvements to enhance team productivity and overall product quality.
  • Identify training needs and provide opportunities for professional development, ensuring the UAT team remains skilled in the latest testing techniques and tools.
  • Proactively identify potential quality risks early in the development process and collaborate with teams to effectively mitigate those risks.
  • Regularly communicate with stakeholders regarding UAT initiatives, project status, and any issues that may impact delivery timelines or product quality.
  • 3+ years of experience in product and/or business analysis, with a focus on understanding user needs and translating them into testing criteria.
  • Bachelor's degree in computer science, related degree, or relevant experience.
  • Experience with User Acceptance Testing (UAT) methodologies and best practices.
  • Proficient in data analysis tools, such as Power BI.
  • Strong communication skills for effectively collaborating with stakeholders.
  • Familiarity with project management tools like Azure DevOps.
  • Knowledge of document management software for organizing and maintaining UAT documentation.
  • Strong understanding of Agile and Scrum methodologies.
  • Generous time off, including personal and volunteering.
  • Tuition reimbursement and professional development opportunities.
  • Remote work.
  • Charitable contribution match programs.
  • Stock purchase opportunities.
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