U.S. Oncology Key Account Manager – Mid-South

Merck • Biloxi, MS

9d • Remote

About The Position

The U.S. Oncology Key Account Manager is the main point of contact for our Company with large Oncology group practices and integrated delivery networks that have a focus on Oncology. They play a crucial role in establishing our Company as an industry leader, supporting healthcare partners and providers, improving patient health outcomes, and becoming a trusted resource.
This is a field-based key account management role and will have responsibility for accounts in the Mid-South geography.
The Mid-South geography covers Tennessee, Alabama and Mississippi.
The selected candidate should live within the geography.

Requirements

• Bachelor’s Degree or a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices)
• Minimum of 2 years of relevant experience in healthcare, life sciences industry, sales, account management or managed care
• Ability to travel 50%
• Valid Driver’s License
• Ability to build and develop meaningful customer relationships with senior healthcare executives and key opinion leaders
• Demonstrated financial acumen with ability to communicate value proposition and negotiate, if applicable
• Strong understanding of healthcare ecosystem
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations

Nice To Haves

• Advanced degree
• Local market relationships and customer knowledge
• Current account management experience in large Oncology group practices and integrated delivery networks that have a focus on Oncology

Responsibilities

• Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.
• Ability to lead through challenging and ambiguous situations while ensuring that deadlines and objectives are met, by effectively prioritizing tasks based on urgency, impact, and resource availability.
• Ability to influence others and lead without authority during complex situations, fostering collaborative problem-solving and reaching consensus. Experience in navigating diverse teams or stakeholders to achieve common goals.
• Understands applicable product portfolio to provide approved disease and product information to key decision makers and stakeholders within account(s).
• Leads Our Company's efforts to maximize appropriate utilization of its portfolio while bringing resources to customers that contribute to better outcomes for patients.
• Understanding of external quality initiatives with the ability to clearly align and tailor response to customer’s needs using approved Company resources and messages.
• Understand all aspects of treatment decision factors, including but not limited to knowledge of pathways, protocols, sites of care, guidelines or quality initiatives.
• Utilizes internal data and data analytics to understand account performance and identify opportunities for appropriate engagement.
• Knowledge of account ecosystem and current emerging market and business trends impacting assigned accounts. Develop and pull-through a coordinated and longitudinal account plan.
• A deep understanding of the unique dynamics of the business to business (B2B) market, including the various factors that influence buying decisions, such as competitive landscape, industry trends, and economic conditions. Ability to utilize approved messages and resources with appropriate healthcare business partners (HBPs) across the account.
• Coordinate across a network of local account teams to ensure contract pull-through and address local requests for contract terms or conditions.
• Establishes strategic approach to the account in alignment with approved guidance from the marketing teams. Aligns brand strategy and tactics with customer needs and business objectives to improve patient health outcomes.
• Builds trust and relationships with key decision makers and stakeholders and influencers to understand their objectives, goals, and challenges. Identifies approved resources that align with the customer’s needs. Develops a thorough understanding of all entry access points and knowledge of stakeholders who influence and operationalize access for the entire enterprise.
• Uses approved tools to capture, share and appropriately communicate internally about the customer.

Benefits

• The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level