U.S. Commercial Capabilities Advisor, Commercial Operations

Elanco•Indianapolis, IN

4d•Hybrid

About The Position

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: Commercial Capabilities Advisor The Commercial Capabilities Advisor is responsible for US Commercial business processes within SAP S4 Hana. This role leads activities across multiple functional support teams to ensure on-time development, implementation, and business continuity. Additionally, the role supports the Elanco US Customer Service business as the lead for SAP Order to Cash (O2C) activities, coordinating project priorities, timelines, and resource allocation. The role will coordinate project priorities, timelines, inter-dependencies, resource allocation, core team implementation support, along with key performance metrics and tracking. This individual will report to the Senior Director, US Customer Service.

Requirements

Bachelor’s degree in Business or a Scientific field
5+ years of Animal Health or Pharmaceutical industry experience
strong verbal, written, and interpersonal communication skills
10+ years of SAP experience with strong expertise in Order-to-Cash (OTC) and commercial processes, including pricing, rebates, ICO, STOs, contracts, and third-party processes
Proven cross-functional collaboration across Sales & Marketing, Finance, Supply Chain, Customer Service, and IT, with the ability to influence stakeholders and drive results

Nice To Haves

Excellent cross-functional leadership experience with strong collaboration across Elanco and Lilly support services, driving alignment and results
Proven ability to build and implement business processes and systems from strategy through execution, including change management and vendor coordination
Advanced project leadership and management expertise, with deep experience in tracking, execution, and delivering complex initiatives
Strong technical and analytical capabilities, including hands-on experience with SAP, Tableau, Veeva/CRM systems, and data-driven decision making
Comprehensive understanding of Order-to-Cash processes and animal health industry operations, with a track record of solving business challenges and improving outcomes

Responsibilities

Lead the U.S. Commercial transformation strategy and execution in partnership with cross-functional leadership (Sales, Marketing, Finance, IT, HR, Supply Chain, and Operations), ensuring alignment and business continuity
Oversee SAP Operations within Customer Service, Warehousing, and Distribution, ensuring effective Order-to-Cash (O2C), inventory management, and issue resolution with a strong focus on performance and process adherence
Drive continuous improvement of commercial processes and SAP design by coordinating system enhancements, business process changes, and cross-functional implementation strategies
Provide strategic leadership and subject matter expertise across commercial and supply chain functions, collaborating with IT to support ERP systems, data management, analytics, and emerging technologies
Manage resources, budgets, and external partners while developing dashboards, tracking mechanisms, and team capabilities through coaching, training, and knowledge transfer