U-Box One Way Coordinator (Seasonal)

U-Haul•Phoenix, AZ

4d•Hybrid

About The Position

Do you enjoy working with people in a fast-paced environment? If so, consider a position as a U-Box One Way Coordinator. Join our fast-growing U-Box department and become part of our Load Share Program and Team. U-Box One Way Coordinators utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program. You will manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program. We are looking for friendly, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Position details: Seasonal End Date – 10/4/2026 Weekend availability is required. Location – Remote positions available as well as In-Office at the U-Haul International Midtown Campus in Phoenix, Arizona. This job might be for you if: You enjoy helping people and problem-solving. You like a fast-paced environment starting day one and staying busy every day. You enjoy working closely with your manager and receiving daily feedback. You are comfortable learning and using multiple computer programs. Daily tasks include: Interacting with field personnel via phone, email, IM chat and SMS text messages. Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages. Managing dashboards, reports and files as needed. Working on multiple customer records simultaneously. Minimum Qualifications: Basic keyboarding and computer skills. Ability to navigate and use multiple computer programs at once. Excellent verbal communication and listening skills. Excellent customer service skills. General knowledge of U.S. geography. Willingness to incorporate feedback to constantly improve performance. Ability to pay close attention to detail. Training and Education Explained: Fast-paced, hands-on education working with your manager from day one. Training schedule may fall outside of provided availability. Self-paced education at our very own U-Haul University online. Learn and begin performing some of your job duties with customers in the first week. Build on your skill set through on-the-job, continued education. Begin performing additional job duties with the customer as you learn them. Scheduling Requirements Seasonal team members must be available to work at least 32 hours per week, Monday - Sunday (includes 8.5 hours on the weekend). Shifts between 6:30 AM - 5:00 PM (Arizona time). The total number of hours scheduled each week will be based on business needs. Available to work at least one weekend day per week (8.5 hours) either Saturday or Sunday. Working holidays is required to provide support for Customers year-round. On said holidays, scheduling outside your availability to meet business needs may be required. A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications Operating System: Windows 11 RAM: 16GB minimum (32GB recommended) Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Additional Hardware Webcam (external or built-in) USB headset (wired) Internet Speeds Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

Requirements

Basic keyboarding and computer skills.
Ability to navigate and use multiple computer programs at once.
Excellent verbal communication and listening skills.
Excellent customer service skills.
General knowledge of U.S. geography.
Willingness to incorporate feedback to constantly improve performance.
Ability to pay close attention to detail.

Responsibilities

Interacting with field personnel via phone, email, IM chat and SMS text messages.
Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages.
Managing dashboards, reports and files as needed.
Working on multiple customer records simultaneously.

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