U-Box One Way Coordinator (Seasonal)

U-Haul • Phoenix, AZ

5d • Hybrid

About The Position

Do you enjoy working with people in a fast-paced environment? If so, consider a position as a U-Box One Way Coordinator. Join our fast-growing U-Box department and become part of our Load Share Program and Team. U-Box One Way Coordinators utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program. You will manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent, playing a pivotal role in the success of U-Haul and the U-Box program. We are looking for friendly, customer service-oriented team members who take pride in assisting customers every day. Team members are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Position details: Seasonal End Date - 10/4/2026 Weekend availability is required. Location - Remote positions available as well as In-Office at the U-Haul International Midtown Campus in Phoenix, Arizona. This job might be for you if: You enjoy helping people and problem-solving. You like a fast-paced environment starting day one and staying busy every day. You enjoy working closely with your manager and receiving daily feedback. You are comfortable learning and using multiple computer programs.

Requirements

• Basic keyboarding and computer skills.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Excellent customer service skills.
• General knowledge of U.S. geography.
• Willingness to incorporate feedback to constantly improve performance.
• Ability to pay close attention to detail.

Responsibilities

• Interacting with field personnel via phone, email, IM chat and SMS text messages.
• Communicating with customers by making outbound calls, answering all incoming calls and via SMS text messages.
• Managing dashboards, reports and files as needed.
• Working on multiple customer records simultaneously.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees