Turquoise Place GEM Specialist
About The Position
GEM Specialists manage the guest experience from booking to departure by anticipating needs and paying special attention to details. Responsibilities include assisting guests with local area attractions, special requests, deliveries, follow up, and ensuring overall customer satisfaction. Specialist will also assist the front desk operations and coordinate within and between departments in order to achieve goals, providing prompt and courteous customer service to all guests and team members. Position requires delivering arrival packets and staging each unit for arrivals. Contact guests directly to confirm arrival, assist with itineraries and reservations and other special requests. Inspect pre-arrival units to insure perfection in cleanliness and display of amenities. Stage arrival units per standard. Assist at Front Desk to include checking guests in/out, making packets and assisting with problem resolution Assist with communication between departments to insure guest satisfaction Perform other duties as assigned.
Requirements
- Excellent written and verbal communication
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems
- Must be self-motivated with ability to work alone and in a team environment
- Must have excellent guest service and problem resolution skills
- Must possess a valid driver license and acceptable driving record
- Must be able to stand/walk for entire shift
- Must be able to bend, kneel, and stoop
- Must be able to move/lift up to 25 lbs
Nice To Haves
- Prior Front Desk experience a plus!
Responsibilities
- assisting guests with local area attractions, special requests, deliveries, follow up, and ensuring overall customer satisfaction
- assist the front desk operations
- coordinate within and between departments in order to achieve goals
- providing prompt and courteous customer service to all guests and team members
- delivering arrival packets and staging each unit for arrivals
- Contact guests directly to confirm arrival, assist with itineraries and reservations and other special requests
- Inspect pre-arrival units to insure perfection in cleanliness and display of amenities
- Stage arrival units per standard
- Assist at Front Desk to include checking guests in/out, making packets and assisting with problem resolution
- Assist with communication between departments to insure guest satisfaction
- Perform other duties as assigned
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
