Turnover Specialist - Residential Cleaning

S.C. Swiderski • Wausau, WI

1d

About The Position

In conjunction with the Leasing and Maintenance Departments, the Turnover Specialist’sprimary responsibility is to take great care and pride in ensuring the public and common areas of the apartment communities are well-maintained, kept neat and tidy and cleaned regularly. The Turnover Specialist also ensures the apartments are deep cleaned, painted and ready for showings to prospective tenants. ESSENTIAL FUNCTIONS [I/II/III) Level I A level I Turnover Specialist is an emerging professional in Unit Turnover. They require guidance and assistance and are being taught to become proficient in the requirements of a Level II Turnover Specialist. This role can be Full or Part Time and carries a lower level of responsibility and authority in the Turnover team. Assist tenants and their guests in a courteous and efficient manner and play a vital role in ensuring overall tenant satisfaction and retention. Communicates in a courteous and professional manner with co-workers, management, tenants, vendors,and all outside contacts; works with team members to accomplish tasks including helping others in fulfilling service requests for tenants. Working with Level II & III Turnover Specialists, complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas. Work with Property Managers to organize, prioritize and complete mid-month and end-of-monthinspections, paperwork, and turnovers. Other duties as assigned. Adheres to established policies related to the Fair Housing Act and tenant confidentiality

Requirements

• High school diploma or GED
• Valid driver’s license and clean driving record
• Prior professional cleaning experience
• Excellent communication and time management skills

Nice To Haves

• Level I: 1-5 years of residential or commercial cleaning experience.
• Level II: 5+ years of residential or commercial cleaning experience.
• Level III: 7+ years, combined in residential or commercial cleaning, and additional skills and experience in related Property Management disciplines such as (HVAC, Maintenance, Painting, Property Management, ETC.)

Responsibilities

• Assist tenants and their guests in a courteous and efficient manner and play a vital role in ensuring overall tenant satisfaction and retention.
• Communicates in a courteous and professional manner with co-workers, management, tenants, vendors,and all outside contacts; works with team members to accomplish tasks including helping others in fulfilling service requests for tenants.
• Working with Level II & III Turnover Specialists, complete service requests that pertain to housekeeping needs for tenants moving-in or out, tidying up the model apartments and cleanliness of public areas.
• Work with Property Managers to organize, prioritize and complete mid-month and end-of-monthinspections, paperwork, and turnovers.
• Other duties as assigned.
• Adheres to established policies related to the Fair Housing Act and tenant confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED