Turndown Attendant (Part Time)

Loews Hotels•Tucson, AZ

About The Position

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Job Specific Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards Follows policies and procedures in preparing for and performing turndown service Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy Cleans and sanitizes all assigned rooms and bathrooms Keeps turndown carts and linen closets clean and orderly Follows the designated sequence of room assignments Notifies Supervisor of discrepancies such as vacant rooms, etc. Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor Interacts with guests in a friendly and professional manner Turns in lost and found items as per department standard Reports items of value left unsecured in hallways and guestrooms Maintains assigned closets and employee areas in accordance with established policies and procedures Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel Performs a visual inspection before leaving any areas Observes guidelines for using and maintaining all pertinent equipment Reads departmental log book and bulletin board on a daily basis Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken Performs all duties in a timely and professional manner Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards

Requirements

Service orientation
Able to work as part of a dynamic quality-driven team
Basic English language skills
Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
Able to work a flexible schedule, including weekends and holidays

Responsibilities

Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
Follows policies and procedures in preparing for and performing turndown service
Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy
Cleans and sanitizes all assigned rooms and bathrooms
Keeps turndown carts and linen closets clean and orderly
Follows the designated sequence of room assignments
Notifies Supervisor of discrepancies such as vacant rooms, etc.
Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
Interacts with guests in a friendly and professional manner
Turns in lost and found items as per department standard
Reports items of value left unsecured in hallways and guestrooms
Maintains assigned closets and employee areas in accordance with established policies and procedures
Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
Performs a visual inspection before leaving any areas
Observes guidelines for using and maintaining all pertinent equipment
Reads departmental log book and bulletin board on a daily basis
Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
Performs all duties in a timely and professional manner
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards