Turndown Attendant

AccorHotel • Los Angeles, CA

4h • $33 - $33

About The Position

What you will be doing:
Consistently offer professional, friendly and engaging service
Preparation and organization of carts with linens, general supplies and guest supplies essential to the cleaning and servicing of the guest rooms.
Clean all assigned guestrooms including: dusting, trash collection, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, cleaning upholstery, bathroom cleaning (including shower drains), inside window cleaning, maintaining appearance of balconies, cleaning small appliances (iron, scale, mini-refrigerator, coffee machine, etc.) and replenish rooms with supplies
Removal of consumed amenities and/or dirty tableware from balcony and/or guest room
Sign in and out master keys, radios/mobile electronics daily
Be familiar with department’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
Maintain proper condition and usage of cleaning tools/supplies, cart, linens and terry
Update and record all cleaned rooms in a timely manner
Return and properly tag all lost and found articles in the Housekeeping Office
Follow all departmental policies and procedures and service standards
Report necessary maintenance items
Adhere to local and externally relevant health and safety laws and policies
Follow all safety and sanitation policies
Other duties as assigned

Requirements

• Ability to follow instruction, work with others and work independently
• Ability to communicate fluently with our guests
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset
• Some high school education
• Some spoken and written English
• Basic math
• Ability to follow instruction, provide support to the Housekeepers and work independently without supervision
• Ability to walk, stand and bend for up to 8 hours a day

Nice To Haves

• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset

Responsibilities

• Consistently offer professional, friendly and engaging service
• Preparation and organization of carts with linens, general supplies and guest supplies essential to the cleaning and servicing of the guest rooms.
• Clean all assigned guestrooms including: dusting, trash collection, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, cleaning upholstery, bathroom cleaning (including shower drains), inside window cleaning, maintaining appearance of balconies, cleaning small appliances (iron, scale, mini-refrigerator, coffee machine, etc.) and replenish rooms with supplies
• Removal of consumed amenities and/or dirty tableware from balcony and/or guest room
• Sign in and out master keys, radios/mobile electronics daily
• Be familiar with department’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• Maintain proper condition and usage of cleaning tools/supplies, cart, linens and terry
• Update and record all cleaned rooms in a timely manner
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow all departmental policies and procedures and service standards
• Report necessary maintenance items
• Adhere to local and externally relevant health and safety laws and policies
• Follow all safety and sanitation policies
• Other duties as assigned

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Complimentary Employee Parking or Public Transportation
• Hourly Rate $32.75 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED