Turndown Attendant (Part Time)

AccorHotel • HI

81d • $25

About The Position

The Turndown Attendant is responsible for ensuring we provide the highest level of cleanliness in our guestrooms whilst providing nightly turndown service for all guestrooms. This role involves overall tidying of occupied guestrooms, including dusting, arranging guest belongings neatly, turndown beds, removing soiled linen, retrieving clean linen from linen closets, vacuuming if required, bathroom cleaning if required, and replenishing rooms with supplies. The attendant is expected to take initiative to add a personalized experience for the guest, maintain proper usage of cleaning supplies and equipment, accurately report room status reports throughout the duration of the shift, and take ownership of guests’ privacy and belongings while ensuring exceptional service. The role also requires effective teamwork and maintaining organized and clean linen and supply closets.

Requirements

• Warm and caring personality; previous housekeeping experience is an asset
• Basic understanding of the English language
• Ability to anticipate and focus attention on guest needs
• Lifting requirements up to 25lbs
• Carrying of objects weighing up to 50lbs
• Excellent organizational skills and time management
• Ability to perform physical tasks such as stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, and speaking to guests

Responsibilities

• Overall tidying of occupied guestrooms including dusting and arranging guest belongings
• Turndown beds and remove soiled linen
• Retrieve clean linen from linen closets
• Vacuuming and bathroom cleaning if required
• Replenish rooms with supplies
• Add a personalized experience for the guest
• Maintain proper usage of cleaning supplies and equipment
• Accurately report room status reports throughout the shift
• Take ownership of guests’ privacy and belongings
• Work effectively and contribute positively to a team
• Keep linen closets, supply closet, and landing organized and clean
• Report damage or malfunction in hotel rooms/areas
• Respond professionally, politely, and efficiently to requests from guests
• Maintain excellent grooming and uniform standards
• Read, understand and follow all department policies

Benefits

• Premium preferred provider medical/drug/vision benefits at competitive prices
• Employer paid coverage for group life and accidental insurance coverage ($7,500)
• 401(k)/retirement saving plan & matching program
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• 50% discounts at hotel restaurants
• 30% discount on retail items at Fairmont Store
• 30% discount on services offered in Spa Without Walls
• Employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in employee dining facility

What This Job Offers