Turndown Attendant- Housekeeping

Trump Hotel Collection • Chicago, IL

134d

About The Position

The Turndown Attendant is responsible for cleaning, stocking and providing turndown service for guest rooms/suites in compliance with all Five Star Standards. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

Requirements

• Must be fluent in English, both verbal and written.
• Ability to stand and walk on paved, unpaved, uneven and sometimes slippery surfaces for extended periods of time.
• Must be able to climb stairs frequently.
• Ability to remain balanced; Stoop, squat, kneel, crouch, twist, turn, and reach down, forward and overhead repetitively.
• Must be able to use general cleaning supplies; Manual dexterity to grasp, lift, push, pull and use cleaning equipment and hand-held radio.
• Must be able to push, pull, and control housekeeping cart and/or similar items on inclines and declines.
• Ability to lift and carry up to 50 pounds occasionally.
• Must be able to operate a computer.
• The worker is subject to both inside and outside environmental conditions: Adverse conditions may include extreme heat and/or cold, wind, humidity and sometimes inclement weather.

Nice To Haves

• 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
• Additional language ability is strongly preferred.

Responsibilities

• Check cart for supplies, stock as needed, keep cart clean and organized.
• Greet guests immediately with friendly/sincere acknowledgement.
• Provides Turndown service to rooms/suites, according to Five Star standards: This includes turning down beds, refreshing supplies/amenities, cleaning the guest room and bathroom, removing trash, leaving turndown treat, refreshing ice.
• Replenish linen and guest amenities.
• Respond to special requests by guests (such as providing extra amenities or service time requests).
• Ensures proper use of inventory and supplies.
• Reports any missing, damaged or maintenance issues in rooms immediately.
• Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken.
• Complies with and ensures compliance with security procedures.
• Other duties as assigned.

Benefits

• An overview of the benefits offered can be found on the Hotel's Career Center webpage.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees