Turndown Attendant, Hotel Housekeeping

San Manuel Casinos•Highland, CA

About The Position

Under the direction of the Supervisor, Housekeeping, the Turndown Attendant Housekeeping is responsible for providing turndown and cleaning service for all vacant and occupied rooms. Responsible for providing and maintaining 5-Star, 5-Diamond rating experience according to our Forbes standards. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Is responsible for cleaning all guestrooms, making beds, and providing clean terry and robes. Cleans, dusts, sanitizes, collects garbage and replenishes all collaterals, supplies, amenities, coffee pods and condiments. Respects all guest requests and preferences, while adhering to the enterprise’s policies and applicable laws. Reports maintenance issues to the Office Coordinator or the Supervisor. Provides turndown service in the evenings and prepares the guestroom ambiance for guests to relax and sleep. Possesses the ability to carry a radio and wear an earpiece discreetly to communicate with team members. 2. Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures. 3. Motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle. 4. Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed. 5. Performs other duties as assigned to support the eﬃcient operation of the department. EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS High School Diploma or GED is required. Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred. Must have schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.

Requirements

High School Diploma or GED is required.
Must have schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.
Good verbal and written communication skills required.
Knowledge of housekeeping service techniques and productivity expectations.
Ability to identify and prioritize issues.
Must be personable and professional, capable of using caution and discretion in communication.

Nice To Haves

Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.

Responsibilities

Is responsible for cleaning all guestrooms, making beds, and providing clean terry and robes.
Cleans, dusts, sanitizes, collects garbage and replenishes all collaterals, supplies, amenities, coffee pods and condiments.
Respects all guest requests and preferences, while adhering to the enterprise’s policies and applicable laws.
Reports maintenance issues to the Office Coordinator or the Supervisor.
Provides turndown service in the evenings and prepares the guestroom ambiance for guests to relax and sleep.
Possesses the ability to carry a radio and wear an earpiece discreetly to communicate with team members.
Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards.
Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.
Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
Motivates employees to collaborate, learn, perform, and develop their skills.
Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed.
Performs other duties as assigned to support the eﬃcient operation of the department.