CCE Technician

True North Equipment•Grand Forks, ND

13h•$19 - $25

About The Position

The John Deere Turf & Compact Tractor/Construction Technician will work on turf, compact tractors, compact construction equipment, and a variety of other equipment, such as STIHL products. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as an equipment technician to our rapidly growing customer base. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

Requirements

Strong mechanical aptitude and proficiency in diagnosing and repairing machinery
Proven experience working as a technician in the agricultural or equipment industry, with specific expertise in servicing small engines and compact tractors
2-year technical degree in diesel, or small engines, or high school diploma/GED, and several years of comparable shop mechanic experience
2+ years of relevant small engine/diesel equipment repair experience preferred
Familiarity with John Deere equipment and systems is highly desirable
Ability to work independently with minimal supervision, while also functioning effectively as part of a team
Ability to assemble and perform maintenance functions on equipment
Ability to operate vehicles and equipment used for diagnostic purposes
Strong computer skills
Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues
Excellent customer service skills
Must be able to work TNE service department hours as scheduled to include seasonal hours and seasonal Saturdays, and keep reliable attendance
Valid driver's license and clean driving record required to drive company-owned vehicles
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Understands and adheres to TNE customer data policies and procedures
Maintain a positive and professional working relationship with peers, management, and support resources
Conduct oneself in the presence of customers and the community to present a professional image of True North Equipment
Ensure that the company’s reputation and image in the community are consistent with TNE values
Normal hours worked are Mon-Fri 8 am-5 pm in our off-season. Seasonal hours worked are Mon-Fri 730am-530pm and every other Saturday 730am-12 pm, with the ability to flex up seasonally.

Responsibilities

Diagnose and repair equipment, including lawn mowers, UTVs, skid steers, compact tractors, telehandlers, aerial lifts, mini hydraulic excavators, multi-terrain loaders, aerial lifts, tele-handlers, among other light and medium equipment
Document labor, addition of segments, machine information, and repairs completed on work order, including parts and fluids used, assuring that the work order can be closed and billed as communicated with the customer in a timely manner
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the service manager/CSA
Utilize technical manuals, diagnostic tools, and software to troubleshoot and resolve problems
Collaborate effectively with team members, including service advisors and parts department personnel, to streamline operations and enhance customer satisfaction
Participate in formal trainings, company/location-driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
Provides assistance to all technicians/service team as needed regarding troubleshooting repairs
Maintain technical and product knowledge of John Deere and other equipment sold within the dealership
Assists in the preparation and repair of used & new equipment for rent or sale
Adhere to safety protocols and guidelines at all times to prevent accidents and ensure a secure working environment
Communicate effectively with customers, providing clear explanations of repair procedures and addressing any concerns or questions they may have
Demonstrate a commitment to continuous improvement by actively seeking feedback and implementing best practices in service delivery
Stay updated on the latest developments in small engine and compact tractor technology through training and professional development opportunities
Maintain a clean and organized work area, and clean and organize all shop tools, machines, and equipment
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Conduct oneself in the presence of customers and the community to present a professional image of True North Equipment
Perform all other duties as assigned by management in a professional and efficient manner

Benefits

$19-$25+/hr depending on years of experience.
Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
401K: TNE offers 401K with company matching for qualified employees because who doesn’t want to save for retirement!
PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it!
Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors’ appointments, too!
Parental Leave: If you’re expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy!
AND SO MUCH MORE!

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