Tech - TSM - Mid-Shift - 11:30-8 pm

SMS INFOCOMM CORPORATION•Grapevine, TX

About The Position

The Rescue TSM Agent provides phone and email support to customers regarding repairs. Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Requirements

High school graduate or equivalent.
Requires intermediate Excel computer skills.
Requires product knowledge, patience, and attention to detail.
Requires active listening and problem solving skills.
Be able to use positive language and manage customer expectations.
Job requires the ability to clearly organize and categorize work priorities to complete work.
Requires excellent communication skills.
Requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
Requires hands-on, ambition, and drive to succeed - Makes things happen.
Must be goal oriented and accustomed to achieving results through teamwork.

Responsibilities

Provide customer support via phone and/or email.
Contact customers and get information regarding perceived issues and troubleshoot same.
Answer incoming customer calls regarding repair status.
Responsible for inbound product check-in processes and outbound shipments of repaired products.
Responsible to initiate customer contact in cases of password lockout and HDD reimage.
Package repairs for customer return.
Will access available system programs to check repair and shipping statuses.
Other duties as assigned.
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
Keeps warehouse organized and clean at all times.
Responsible for maintaining a positive work environment while supporting the companys culture.
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.