E26/27 TSC TECH I/II/III

Arlington Public Schools•Arlington, VA

About The Position

Human Resources announces an opening for the position of TSC Technician I, II, III. These positions are full-time twelve-month career ladder position, Grades E3, E5 and E7. RESPONSIBILITIES: ILLUSTRATIVE EXAMPLES OF WORK (May not include all duties performed – These are intended as an illustration of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Staff provides the set up and repair service of APS computer hardware, computer software, and/or audio‑visual equipment. Staff provides help or assistance on APS equipment to APS personnel on an informal basis. Attends occasional departmental meetings and training. Unpacks and performs physical set up of equipment; keeps records of service performed and parts used; coordinates warranty repairs; works independently or as part of a team; orders repair parts; answers client questions. The following are assigned based on skill level attained for Technician I/II/III: Diagnoses and repairs PC computer problems. Installs computers and other technology equipment. Diagnoses and repairs Windows operating system software problems. Contacts vendors for warranty repair. Searches the Internet for software upgrades and drivers. Updates SSC repair ticket database. Diagnoses and repairs inkjet printer problems. Diagnoses and repairs laser printer problems. Clones computer systems. Higher‑level technicians may be asked to provide assistance and training to lower level technicians. Performs related duties as required or assigned.

Requirements

Experience working with students, families, and staff from various cultural and linguistic backgrounds.
Must have demonstrated competence in setting up and repairing PCs, Macs, printers, fax machines, and general AV equipment.
Installs operating systems, basic productivity software, network interface software, TCP/IP, cards and peripherals.
Ability to exercise judgment and initiative in analyzing computer systems to make sound recommendations and modifications.
Ability to write effectively in order to develop technical documentation and user manuals.
Ability to coordinate work with user offices.
Flexibility and adaptability to deal with changing technologies and priorities.
Ability to work under pressure and meet deadlines.
Ability to establish and maintain effective working relationships with other APS employees, contractors, vendors and county employees.
Ability to deal with problems in a courteous, tactful manner.
Ability to travel to all school sites and work a flexible schedule to fulfill job responsibilities.
Technician I: At least one year of experience installing and repairing computers and peripherals.
Technician II: At least three years of increasingly responsible experience installing and repairing computers and printers.
Technician III: At least five years of increasingly responsible experience installing, repairing, and maintaining computers, printers, hardware, software operating systems and related equipment such as fax, radios, and AV equipment.
Technician III: Some supervisory experience as a project leader is required at this level.

Nice To Haves

Graduation from an accredited high school, and supplemented by technical training in the operation and repair of computer systems.
Technician II: Associates Degree preferred.
Technician III: Associates Degree preferred; or any equivalent combination of education and experience that would provide the above noted knowledge, skills and abilities.

Responsibilities

Provides the set up and repair service of APS computer hardware, computer software, and/or audio‑visual equipment.
Provides help or assistance on APS equipment to APS personnel on an informal basis.
Attends occasional departmental meetings and training.
Unpacks and performs physical set up of equipment
Keeps records of service performed and parts used
Coordinates warranty repairs
Works independently or as part of a team
Orders repair parts
Answers client questions
Diagnoses and repairs PC computer problems.
Installs computers and other technology equipment.
Diagnoses and repairs Windows operating system software problems.
Contacts vendors for warranty repair.
Searches the Internet for software upgrades and drivers.
Updates SSC repair ticket database.
Diagnoses and repairs inkjet printer problems.
Diagnoses and repairs laser printer problems.
Clones computer systems.
Higher‑level technicians may be asked to provide assistance and training to lower level technicians.
Performs related duties as required or assigned.