Trust Vault Specialist

KeyBank • Brooklyn, OH

19d • $19 - $25 • Onsite

About The Position

The Vault & Document Retention department has two main functions consisting of maintaining the Key Private Bank (KPB) Trust Vault and servicing document needs for various lines of business. The Trust Vault holds marketable and unique assets owned by KPB clients as well as original documents related to client accounts. The Vault team maintains dual control over the vault and its assets and processes deposits, withdrawals and inquiries based on internal client requests. The department completes requests for transactional or statement research using various media forms such as online document repositories and microfiche.

Requirements

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience
• Minimum 1 year of work experience in the financial services industry preferred
• Experience working with Microsoft Office Products (Excel, Word) required.
• Ability to work in a team environment.
• Proven ability to work independently and with limited supervision.
• Excellent research and problem solving skills.
• Ability to Deliver the Key Difference through strong client focus and service.
• Strong work ethic.
• Strong written and verbal communications skills.
• Proven ability to adapt to change as customer expectations change.
• Strong PC Skills including Microsoft Word and Excel.
• Basic knowledge of securities
• Possesses high degree of accuracy to detail and timeframes as outlined on requests.
• Ability to self-manage multiple tasks and request assignments simultaneously without losing focus.
• Is self- disciplined and maintains an organized approach to priorities.
• Ability to work in a dynamic professional environment requiring high degree of flexibility and ability to cope with changing priorities.
• Adapts well to changing priorities, deadlines, and directions.
• Offers suggestions for continuous improvements.

Responsibilities

• Process physical deposits and withdrawals of assets and documents to and from the vault while maintaining dual control over assets.
• Record vault activity on the vault inventory system.
• Support vault audits.
• Provide documents requested in various media forms for multiple lines of business and external clients.
• Understand the historical systems and account structures where client accounts resided and be able to research and provide records upon request spanning multiple years and legacy systems.
• Generate and distribute statements for Safekeeping clients.
• Sign off on vault balancing reports.
• Support Corporate Actions & Income related functions such as class action research and ADR dividend payment processing.
• Meet performance objectives for accuracy and timeliness in completing actions.
• Successfully prioritize workload of various types of activities with varying service level agreements.
• Perform access control reviews of systems and applications used within department.
• Actively participate in department projects and efforts to increase efficiency and improve service.
• Train others in the department on functions and processes.
• Actively participate in weekly, monthly and quarterly meetings
• Maintain and update department procedures.
• Participate in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

Benefits

• This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level