Trust Services - Lead Business Accountability Specialist

About the position

Wells Fargo is seeking a Lead Business Accountability Specialist in Trust Services. This role will be responsible for driving impactful change in risk management and control centralization efforts in Trust Services. In this role, you will: Lead complex initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns; act as key participant in large-scale, cross-functional planning for the business. Assess, analyze, and design complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring. Make decisions in complex and multifaceted situations requiring solid understanding of business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives. Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies. Act as liaison for the business with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials. Lead projects, teams, or serve as a peer mentor. Drive strategic projects that strengthen the firm’s control environment across trust operations, including risk assessments, remediation planning, and governance enhancements. Collaborate with key stakeholders—including legal, compliance, operations, technology, and business leadership—to ensure alignment and accountability. Identify control gaps and emerging risks, and lead root cause analysis and sustainable solution development. Prepare executive-level materials, dashboards, and reporting for risk committees, internal audit, and regulators. Serve as a primary point of contact for audit and regulatory engagements related to trust risk and control matters. Promote a culture of risk awareness and continuous improvement across business lines and control functions.

Responsibilities

• Lead complex initiatives designed to mitigate business risk issues.
• Assess, analyze, and design controls and protocols for risk mitigation.
• Make decisions in complex situations requiring understanding of business operations.
• Collaborate with peers and managers to identify and mitigate risks.
• Act as liaison with external parties for effective communication.
• Lead projects and teams to strengthen control environments.
• Collaborate with stakeholders to ensure alignment and accountability.
• Identify control gaps and lead root cause analysis.
• Prepare executive-level materials and reporting for risk committees.
• Serve as primary contact for audit and regulatory engagements.
• Promote a culture of risk awareness and continuous improvement.

Requirements

• 5+ years of risk management, business controls, quality assurance, or compliance experience.
• Proven experience leading complex risk management initiatives.
• Strong understanding of trust and fiduciary operations.
• Ability to drive cross-functional projects.
• Excellent communication and stakeholder management skills.
• Strategic thinker with a hands-on approach to problem-solving.
• Experience with internal audit or regulatory exams.
• Strong analytical skills with attention to detail.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Self-starter with adaptability to changing priorities.

Nice-to-haves

• Strong knowledge of fiduciary risk concepts.
• CTFA or CFP certification preferred.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement