Trust & Security and Crisis Communications Senior Associate

JPMorgan Chase & Co. • New York, NY

50d

About The Position

The Communications Team at Chase is seeking communications professional to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member’s work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.
As a Trust & Security and Crisis Communications Senior Associate within the Consumer & Community Banking Communications team you will play a role supporting both proactive and reactive communications strategies related to fraud and scam prevention, payments, issues management, and other issues. In addition, you will focus on high-impact areas working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

Requirements

• 3+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.
• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.
• Demonstrated experience managing both proactive PR campaigns and reactive issues management.
• Strong media relations skills, including pitching, relationship-building, and media monitoring.
• Experience working cross-functionally and collaborating with team members across different areas.
• Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.
• Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.

Responsibilities

• Support proactive media relations strategies to promote Chase’s leadership in trust and security, including pitching stories, and identifying opportunities for thought leadership.
• Support our issues management lead by crafting timely, clear, and effective communications for both internal and external audiences.
• Monitor and analyze media coverage across a range of topics, providing insights and recommendations to team members and stakeholders.
• Collaborate with cross-functional teams to gather information, assess reputational risks, and recommend communication approaches and messaging.
• Support the development of messaging, Q&As, press releases, and other materials for both proactive campaigns and reactive situations.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed