Trust & Safety Specialist I, AWS Trust and Safety
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About The Position
Amazon Web Services (AWS) Customer Service (CS) provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. The AWS teams help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. As part of our team you will collaborate on AWS Abuse Investigation & Prevention initiatives. As an Abuse Investigation & Prevention specialist, you will be faced with scenarios where AWS hosted resources negatively impact third parties on the Internet. You will be key in maintaining the reputation of AWS’s IP space by vetting potential abuse issues and contacting AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth.
